The posting
Career Category
Corporate Services
Job Description
Sr Associate Benefits
ABOUT AMGEN
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
ABOUT THE ROLE
Roles & Responsibilities:
Benefits Strategy Implementation
- Translate approved regional and global benefits strategies into implementation activities, operational processes, and deliverables across assigned markets.
- Conduct benchmarking and market research to support recommendations for program enhancements.
- Coordinate implementation of approved benefit design changes and new initiatives.
- Support benefits activities related to mergers, acquisitions, and organizational integrations, including benefit comparisons, implementation planning, and operational transitions.
Program Management & Operations
- Manage recurring benefits processes including annual renewals, enrolment activities, vendor updates, and program changes.
- Coordinate defined benefits projects and workstreams, establish timelines and priorities, track milestones, identify risks, and escalate issues requiring broader decisions.
- Analyse operational issues of moderate complexity, evaluate alternatives using established policies and precedents, recommend solutions, and coordinate implementation of agreed actions.
- Develop and maintain process documentation, controls, project plans, and operating procedures to support effective program delivery.
Vendor & Broker Management
- Serve as an operational point of contact for assigned vendors and brokers.
- Monitor vendor performance against agreed service requirements, deliverables, and timelines.
- Investigate service issues, coordinate corrective actions, and escalate significant risks as appropriate.
- Facilitate vendor governance meetings, track action plans, and ensure timely resolution of open items.
- Support procurements, contract renewals, implementations, transitions, and third-party risk management activities.
Governance & Compliance
- Apply established benefits governance requirements and operational controls across assigned activities.
- Maintain benefits documentation, process records, governance materials, and audit evidence.
- Identify potential compliance, control, or operational risks and coordinate appropriate remediation activities.
- Support regulatory change implementation by coordinating operational updates and stakeholder actions.
- Support internal and external audits through data collection, documentation, and issue resolution activities.
Analytics & Reporting
- Analyse benefits cost, utilization, participation, employee experience, and vendor performance data.
- Interpret trends and translate findings into actionable recommendations for Benefits Managers and stakeholders.
- Develop and maintain dashboards, scorecards, reports, and performance metrics.
- Support program evaluation, benchmarking activities, and business case development.
- Prepare analyses and insights for leadership reviews, governance forums, and stakeholder decision-making.
Employee Experience & Communications
- Partner with Benefits Operations and Communications teams to deliver benefits education and engagement initiatives.
- Coordinate communication activities related to benefit changes, annual enrolment, and employee awareness campaigns.
- Review benefits materials for operational accuracy, consistency, and compliance.
- Use employee feedback, service metrics, and operational insights to identify opportunities to enhance the employee experience.
Stakeholder Collaboration
- Establish effective working relationships with HR Operations, Finance, Legal, Procurement, brokers, vendors, and regional stakeholders.
- Coordinate cross-functional activities to support timely and accurate benefits delivery.
- Facilitate issue resolution and alignment across stakeholders involved in benefits operations and projects.
Qualifications & Experience
Required
- Bachelor's degree or equivalent experience.
- Typically, 5+ years of experience in benefits, total rewards, HR operations, or a related field.
- Experience administering or coordinating employee benefits programs.
- Experience working with benefits vendors, consultants, brokers, and cross-functional stakeholders.
- Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously.
- Strong analytical and problem-solving skills, including interpretation of benefits and operational data.
- Knowledge of benefits governance, compliance requirements, and operational controls.
- Effective verbal and written communication skills.
- Ability to work independently and exercise judgment within established policies and procedures.
Preferred
- Experience supporting benefits programs across multiple countries or regions.
- Experience with global benefits operations, vendor governance, and program implementation.
- Exposure to healthcare, insurance, retirement, and wellbeing program administration.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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