Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 51 days ago

HOA Relationship Manager

Amherst39 open roles

Where
Charlotte, NC
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHOA Relationship ManagerAmherst · Charlotte, NC

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Amherst's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Amherst postings stay open a median of 35 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 51 days ago

Amherst median: 35 days open

The posting

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

The HOA Relationship Manager owns the day-to-day relationship with HOAs in an assigned metro cluster, combining hands-on site visits and drive-bys with direct hearing representation and structured relationship management. You are not responsible for every case's execution, but you are responsible for the health of the HOA relationship and for turning HOA rules, hearing outcomes, and escalations into clear internal action. You own escalation and oversight across the full HOA territory in your cluster, with daily hands-on work concentrated on the accounts currently in violation or hearing status.

KEY RESPONSIBILITIES

Site Visits & Drive-Bys

  • Conduct regular site visits and drive-bys across MSR's self-managed and HOA-governed communities in the assigned cluster to catch violations early and verify cure compliance.
  • Maintain a working knowledge of each community's covenants, architectural standards, and current violation patterns.

Hearing Attendance & Representation

  • Represent MSR at HOA hearings across the assigned cluster, replacing the current ad hoc field-team coverage model.
  • Prepare cure documentation and evidence ahead of hearings; negotiate outcomes and payment/cure timelines where appropriate.
  • Track hearing outcomes and feed patterns (recurring disputes, documentation gaps) back into internal workflows.

Relationship Management

  • Serve as the primary, named point of contact for key HOAs in the cluster — the consistent face they deal with, not a rotating one.
  • Build the working relationships needed to resolve issues quickly and, where appropriate, informally head off escalations before they reach a hearing.
  • Lead or support regular check-ins with priority HOAs, using violation and hearing data to talk about trends and improvements.

Escalations & Internal Alignment

  • Act as the escalation point for HOA issues that go beyond day-to-day case handling (recurring disputes, policy changes, behavior concerns).
  • Route new or changed HOA rules to the Data Governance/Violations Program team in a structured way so SOPs and Salesforce rules stay current.
  • Keep local field and leasing teams informed of practical HOA expectations for their assigned communities.

QUALIFICATIONS

  • Experience in territory account management, indirect/channel partner management, or outside relationship management (e.g., retail, wireless carrier, or franchise account management) — comfortable driving outcomes through influence and relationship rather than direct authority.
  • Personable and approachable, with a natural ability to build trust and rapport quickly across a wide range of personalities and stakeholders.
  • Track record of managing a large, dispersed portfolio of accounts or locations, prioritizing attention based on performance data rather than treating every account the same.
  • Confident representing the company in person at hearings, meetings, or business reviews; calm, credible, and solution-focused under pushback.
  • Strong organizational discipline to track many accounts, cases, and dates simultaneously without dropping follow-ups.
  • Working comfort with Salesforce or similar CRM/account-management tools.
  • HOA, property management, or community association experience is a plus, not required — the right relationship manager can be taught the HOA-specific content.

SUCCESS METRICS

  • At 90 and 180 days: open-violation count and close rate in the assigned cluster measurably outperform the portfolio-wide trend.
  • Hearing outcomes and cure timelines improve; fewer repeat/recurring disputes with the same HOA.
  • Field/leasing teams are fully released from covering hearings in the assigned cluster within the first quarter.
  • HOA partners in the cluster identify this role as their primary, trusted point of contact.

Our full-time employee benefits include:

  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
  • Backup childcare offered through Bright Horizons

​Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Amherst's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Amherst's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Amherst's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.