The posting
Job Description
DINING EXPERIENCE SPECIALIST
Amica Thornhill
Full Time
Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance. Expected Salary Range: $43,000 - $50,000
Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability, and employee wellness programs. Vacation: Generous annual vacation entitlement, aligned with company policy. Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.
Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.
At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.
We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.
Become part of a team where you can make a real impact in the lives of others each and every day.
A day in the life of a Dining Experience Specialist
You will be responsible for leading the smooth operation of all dining areas and the teams that serve those spaces creating premium dining experiences for all residents and guests. You pride yourself on raising the bar for service excellence by guiding the dining teams, ensuring safety and compliance, anticipating resident needs and ensuring every meal and special event is delivered with quality, consistency and care.
Your day begins by reviewing the schedule, menu, reservations, resident allergies, texture requirements & preferences and tours or special events planned for the day. You ensure both the independent and assisted living Dining Room is clean, organized and set to our premium standard, with table settings, service stations and ambiance prepared before residents and guests arrive.
Before meal service begins, you lead pre-service with the dining team to review the menu, daily features, service expectations, resident needs and relevant ingredient or dietary information. You assign service areas, confirm that the team is prepared and reinforce the details required to provide personalized “5 Star” service.
During meal service, you remain visible and engaged in all dining areas including the AL DR, welcoming residents and guests, supervising the flow of service and supporting team members as needs arise. You monitor service timing, presentation and the overall dining experience, responding to special requests and resolving concerns with sound judgment, professionalism and care.
Throughout the day, you collaborate with the Culinary and Wellness teams to support resident preferences and changing needs. You also coordinate the service of special events, ensuring set-up, staffing and execution are organized and that every detail reflects our premium hospitality standards.
As residents and guests complete their meals, you oversee clearing, cleaning and resetting the Dining Rooms while ensuring established procedures and sanitation standards are consistently followed. You confirm that the room and service areas are fully prepared for the next meal period or event.
At the end of service, you review the shift with the team, communicate follow-up items and ensure the Dining Room is left clean, stocked and ready. Through reliable leadership, self-motivation and attention to detail, you help create memorable dining experiences that residents and guests can look forward to every day.
Between services you review staffing, training, payroll and upcoming events, as well as ensuring the Service Teams are successful in completing their tasks as well as breaks and training.
How do I qualify?
You must have:
- High School Diploma or equivalent
- Post secondary education in a related field - definite asset
- Strong verbal and written communication skills
- Serving it Right Certificate
- Minimum three years experience leading in a fine dining service environment
What we are looking for:
- Food Handling Certificate
- Three years progressive experience in Hotel/Private Club/ Golf Club fine dining property
- Demonstrated proficiency with Microsoft Word, Excel and Outlook
- Experience in a unionized environment considered an asset.
- Knowledge or solid understanding of kitchen operations to support the Director of Culinary Services with administration duties when necessary.
- Understanding of payroll systems considered an asset.
- Team focused with excellent customer service skills.
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
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