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Open nowPosted 46 days ago

Customer Care Executive

AMINU23 open roles

Where
Mumbai
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Your applicationOpen nowCustomer Care ExecutiveAMINU · Mumbai
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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 46 days ago

The posting

We’re looking for a Customer Care Executive who can be the first point of contact for AMINU customers and help them have a smooth, informed, and thoughtful experience with the brand.

What You'll Do

  • Speak with customers over calls and help them with skincare and AMINU products.
  • Handle customer queries through WhatsApp/chat, email, and calls.
  • Understand customer concerns and recommend appropriate solutions.
  • Provide accurate information about AMINU products, ingredients, and usage.
  • Manage and resolve customer complaints and escalations.
  • Take ownership of customer issues and provide end-to-end solutions.
  • Coordinate with internal teams when required to resolve customer concerns.
  • Identify recurring customer feedback and share insights with the team.

What We're Looking For

  • Excellent English communication skills, both written and verbal.
  • Good understanding of skincare and genuine interest in learning more.
  • Empathetic, patient, and comfortable speaking with different kinds of customers.
  • Strong problem-solving and ownership mindset.
  • Ability to learn quickly and grow with a fast-moving team.
  • Comfortable working in a customer-facing role.

Location: Kandivali West, Mumbai | On-site

Work Days: Monday–Saturday

Timings: 10 AM–7 PM

Salary range: 3- 4 LPA

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