The posting
AMI is looking for a Store Manager for Toronto (Yorkdale). Reporting to the Retail Director of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include:
TEAM MANAGEMENT
The Store Manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration:
− Hire, supervision, training, and development of a high performing team
− Management and monitoring of schedules to maximize performance and profitability
− Train team on products and brand knowledge
DRIVING SALES
The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service:
− Supports team to achieve individual and team sales targets.
− Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.).
− Provides daily reports to the Retail Director and HQ.
− Works closely with Merchandising team by communicating and providing feedback and better knowledge of the customers.
− Sees business opportunity and possible challenges to help initiate changes and improve the business.
CLIENTELING AND EVENTS
− Source new clients (stylists, agents, prospects)
− Foster long-term relationships with existing clients; send thank you cards, follow-ups, and host one-to-one experiences.
− Be the ambassador of the stylist program for your store.
− Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others).
CUSTOMER RELATIONS
The Store Manager spreads the AMI spirit by offering alongside with his/her team a unique customer experience:
− Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
− Understands customer needs and proposes a relevant selection of products while encouraging cross
selling.
− Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
− Introduces new customers to the brand.
OPERATIONS MANAGEMENT
The Store Manager is the guarantor of the store image:
− Participates in the reception of merchandise and ensures supply needs.
− Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises...
− Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.)
− Actively participates in the Visual Merchandising of the store, proposes options during rotations.
• At least 3+ years of experience in retail management.
• Experience in luxury sales and/or designer clothing.
• Familiar with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
• Strong interest and understanding of fashion, a strong familiarity with the luxury market
and its trends.
• A second language is preferred
