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Open nowPosted 49 days ago

Customer Service Representative

AMMEGA50 open roles

Where
Reading, PA, United States
Work mode
Hybrid
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Your applicationOpen nowCustomer Service RepresentativeAMMEGA · Reading, PA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AMMEGA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. AMMEGA postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 49 days ago

AMMEGA median: 5 days open

The posting

Job Description

a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination.

Key Responsibilities

  • Process customer quote requests and purchase orders.
  • Convert quotes into sales orders.
  • Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
  • Provide customers with product information and transaction support.
  • Maintain knowledge of products, pricing, policies, and procedures.
  • Build strong customer relationships to increase loyalty and repeat business.
  • Meet departmental KPIs and performance targets.
  • Handle returns (RGAs), credits, and customer complaints.
  • Support additional projects and responsibilities as assigned.

Required Qualifications

  • 2+ years of B2B customer service experience or a college degree.
  • Strong verbal and written communication skills.
  • Strong math, analytical, and technical aptitude.
  • Ability to work independently and collaboratively.
  • Experience with: Salesforce (CRM) D365 (ERP/MRP) Order management systems
  • Proficiency with Microsoft Windows-based software.
  • Authorization to work in the United States.

Preferred Qualifications

  • Manufacturing industry experience.
  • Spanish bilingual skills.
  • Commitment to continuous learning and product expertise.
  • Adaptability and resourcefulness in a dynamic environment.

Core Competencies

The ideal candidate:

  • Communicates effectively and follows through on commitments.
  • Is results-oriented and deadline-driven.
  • Pays close attention to detail.
  • Prioritizes work efficiently.
  • Solves problems and provides customer-focused solutions.
  • Influences outcomes and collaborates across teams.
  • Demonstrates accountability and integrity.
  • Challenges the status quo to improve processes.
  • Delivers exceptional service to key customers.
  • Strives for excellence and continuous improvement.

Physical Requirements

  • Primarily desk-based work involving sitting, typing, and communicating.
  • Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.
  • Requires close vision and the ability to focus on detailed work.

What AMMEGA Offers

  • Internal career advancement opportunities.
  • On-the-job training.
  • Educational support and continuous learning opportunities.
  • Access to a global network and world-class team environment.
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AMMEGA's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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