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Open nowPosted 8 days ago

Technical Account Manager

ammp1 open role

Pay
€15,000 – €25,000 a yearly
Where
International
Work mode
Remote
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Your applicationOpen nowTechnical Account Managerammp · International

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 8 days ago

The posting

About AMMP

AMMP builds software for the renewable energy sector: AMMP OS, the operating system for renewable energy portfolios. Developers, EPCs, asset owners, O&M providers and finance teams use it to monitor, operate and report on their sites. It connects 30+ inverter, battery and meter brands and covers 10,000+ sites in 35+ countries, many of them multi-vendor fleets.

We build the product with our customers, and their day-to-day problems set the roadmap (a missed outage, a savings report that takes a week to compile). In 2026 we launched Ray, an AI coworker that sits in Teams or Slack and answers questions about a customer's fleet in plain language. We're a small team, working remotely.

What you'll do

Onboarding (roughly 40% of your time)

  • Run kickoff calls and collect what we need from each customer: site lists, vendor API credentials, PV orientation, target yield from PVsyst or Helioscope.
  • Set up new organisations and assets in AMMP OS; connect vendor APIs, and data source selection.
  • Configure and manage AMMP OS platform tailored to the customer's operation
  • Test end to end before handover, then invite users and set their permissions.
  • Work closely with other teams including but not limited to Software and Product Team.

Adoption and account health

  • Track feature adoption and a health score for each account; we have a framework drafted and need someone to run it.
  • Run quarterly check-ins with key accounts. Train users when adoption drops below target.
  • Spot expansion: more MWp, an added module, Ray, the Data API.

Support

  • Be the first point of contact.
  • Triage data gaps, missing telemetry and billing questions; use our AI agents for first-line investigation and escalate the rest.

Renewals and feedback

  • Feed recurring customer requests into the product backlog, with a clear write-up of who asked and why.
  • Help us make onboarding faster. Today a 6-vendor customer takes about 10 hours of asset setup plus 20 hours of dashboard work; we want that number to fall.

What you'll bring

Must-haves

  • 3+ years in customer success, technical account management or solutions engineering at a B2B SaaS company.
  • Comfort with data. You can read an API response, write a basic SQL query, and spot when a number looks wrong.
  • Clear written English; you'll write to customers in 35+ countries.
  • You finish things. Onboarding has a lot of small steps, and missing one breaks the customer's first impression.

Nice-to-haves

  • Experience with battery storage, gensets or hybrid systems.
  • Working knowledge of solar PV: you know what an inverter, PR and yield are, and why a site underperforms.
  • Grafana, Looker Studio or a similar BI tool.
  • Python or Jupyter notebooks for small data jobs.
  • Familiarity with inverter portals.
  • Experience in emerging markets, especially sub-Saharan Africa or Latin America.
  • French, Portuguese or Spanish.

What we offer

  • A real say in how customer success works here; you'd be building the playbook, not following one.
  • Work that cuts emissions: every site we monitor is solar or storage replacing diesel or grid power.
  • A team that already uses AI agents in daily work, so you spend less time on copy-paste setup.
  • Remote work and flexible hours.
  • Salary: EUR 15,000-25,000/year
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