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Open nowPosted 6 days ago

Senior Officer, IT User Support

Amneal India91 open roles

Where
Ahmedabad City, Gujarat, India
Work mode
On site
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Your applicationOpen nowSenior Officer, IT User SupportAmneal India · Ahmedabad City, Gujarat, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Amneal India's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Amneal India postings stay open a median of 6 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 6 days ago

Amneal India median: 6 days open

The posting

Job Description

Key Responsibilities

  • Manage and maintain the organization's IT infrastructure, including servers, network systems, end-user devices, and associated applications.
  • Provide troubleshooting and technical support for all IT-related issues across the organization.
  • Install, configure, and maintain computers, laptops, software applications, printers, and peripheral devices.
  • Administer user accounts and access management activities, including creation, modification, deactivation, and deletion of user IDs for GxP and non-GxP computerized systems as per approved procedures.
  • Administer, monitor, maintain, and provide technical support for Quality Control Computerized Systems (QCC) and Manufacturing Computerized Systems, ensuring compliance with approved SOPs and applicable regulatory requirements.
  • Manage and maintain servers, laboratory systems, instruments, IPCs, SCADA systems, manufacturing systems, access control systems, and other computerized systems as per approved procedures.
  • Perform backup and restore activities for computerized systems according to approved schedules and procedures.
  • Perform time synchronization activities for GxP computerized systems as per approved schedules.
  • Prepare, review, and maintain active user lists and other system administration records as per approved procedures.
  • Actively participate in implementation, qualification, enhancement, validation, and maintenance of IT projects and computerized systems.
  • Initiate and support Change Controls, Deviations, CAPAs, Risk Assessments, and preparation or revision of SOPs and related documentation.
  • Maintain IT asset inventory records and ensure proper identification, labelling, issuance, retrieval, and reconciliation of IT assets.
  • Ensure return of all IT assets during employee separation and support clearance processes.
  • Troubleshoot and resolve printer-related issues and provide end-user support for associated systems.
  • Coordinate with cross-functional departments and external vendors for issue resolution, project execution, and system support activities.
  • Manage and maintain CCTV, EPABX, Access Control Systems, and related security systems.
  • Generate reports and maintain records related to access control, system administration, backups, and IT operations as required.
  • Prepare departmental plans, schedules, training matrices, and cGMP planners as applicable.
  • Support training management activities, including training assignment, functional mapping, compliance monitoring, and effectiveness verification.
  • Ensure compliance with cGMP, Data Integrity, Information Security, ALCOA+ principles, and applicable regulatory requirements.
  • Maintain accurate, complete, and contemporaneous records of all assigned activities.
  • Support internal audits, external audits, customer audits, and regulatory inspections.
  • Act as backup for departmental activities and support business continuity requirements.
  • Perform any other duties assigned by the Reporting Manager, Department Head, or Management.

Qualifications

Education:

  • Bachelors Degree (BA/BS) B.Tech - Required
  • Master Degree (MS/MA) M.Tech - Preferred

Experience:

  • 1 year or more in 1 - 4 Years

Specialized Knowledge: Licenses:

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