The posting
We are establishing a dedicated Customer Program Management function within our Commercial organization and are seeking our first Customer Program Manager to help build and scale this critical capability. Reporting to the Senior Manager, Global Customer Program Management, this role serves as the operational control point between customer purchase orders and company acceptance.
The Customer Program Manager is responsible for ensuring every customer order is accurately received, reviewed, validated, screened for compliance, price-verified, and routed for approval before becoming a business commitment. Once an order is accepted, the Customer Program Manager serves as the primary day-to-day operational contact for customers regarding order status, changes, delays, returns, and program execution.
This role is uniquely positioned at the intersection of customer satisfaction, operational excellence, and regulatory compliance. Success requires exceptional attention to detail, strong process discipline, and the ability to manage complex order and compliance requirements in a highly regulated hardware manufacturing environment.
Order Management & Customer Program Support
• Manage the centralized customer order intake process and serve as the primary owner of the order management workflow.
• Receive, log, validate, and enter customer purchase orders into company systems, ensuring completeness, accuracy, and adherence to established procedures.
• Review orders for duplicates, discrepancies, and missing information prior to processing.
• Issue order acknowledgments following required internal approvals.
• Process order modifications, cancellations, expedites, and other customer-requested changes while ensuring compliance with established controls.
• Serve as the primary customer contact for order status updates, delivery schedules, backlog management, and issue resolution.
Purchase Order Review & Contract Compliance
• Review customer purchase orders and associated terms and conditions for alignment with approved commercial and legal requirements.
• Identify deviations from approved contractual terms and coordinate review and resolution with Legal Counsel and relevant stakeholders.
• Ensure no non-standard terms or exceptions are accepted without proper authorization.
• Maintain complete documentation and audit trails supporting purchase order reviews, approvals, and exceptions.
• Verify customer pricing against approved system pricing and escalate discrepancies for resolution.
Trade Compliance & Regulatory Support
• Perform customer, ship-to, consignee, and end-user screening against applicable restricted party and sanctions lists.
• Document screening results and resolve routine false-positive matches in accordance with established procedures.
• Escalate potential compliance concerns to Legal Counsel or designated compliance personnel for review.
• Collect, maintain, and manage End-Use Certificates and other export compliance documentation required for international transactions.
• Monitor compliance-related order holds and proactively drive timely resolution with internal stakeholders.
• Ensure all customer order activities comply with applicable export control and trade compliance regulations.
Customer Communication & Returns Management
• Act as the primary operational liaison between customers and internal teams including Sales, Operations, Supply Chain, Logistics, Quality, and Finance.
• Communicate order status, schedule changes, delays, and recovery plans in a timely and professional manner.
• Coordinate product return authorizations and return processing activities with internal functional teams.
• Escalate commercial disputes, contract issues, and pricing matters to the appropriate account owner and management team.
• Build and maintain strong customer relationships through proactive communication and effective issue resolution.
Process Ownership & Continuous Improvement
• Own and maintain Customer Program Management procedures, work instructions, and process documentation.
• Ensure processes remain current, effective, and compliant with evolving business and regulatory requirements.
• Compile and maintain customer risk assessments and related reporting.
• Develop scalable processes and documentation that support organizational growth and knowledge transfer.
• Identify opportunities to improve efficiency, data accuracy, customer experience, and compliance performance.
• Generate metrics, reports, and dashboards to support management decision-making and operational reviews.
Requirements
Required Qualifications
• Bachelor's degree in Business, Supply Chain Management, International Trade, Engineering, Operations Management, or a related field.
• Minimum of 5 years of experience in customer program management, order management, sales operations, trade compliance operations, customer service, or a related role within a manufacturing environment.
• Experience managing customer orders and operational processes within an ERP-based business environment.
• Working knowledge of export controls, sanctions screening, and international trade documentation requirements.
• Experience using Salesforce, ERP systems, or similar business applications with a strong focus on data accuracy and process integrity.
• Excellent organizational skills and exceptional attention to detail.
• Strong written and verbal communication skills with the ability to communicate effectively with customers, executives, legal teams, and cross-functional stakeholders.
• Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
• Demonstrated ability to apply sound judgment while operating within defined policies and approval frameworks.
Preferred Qualifications
• Experience within battery technology, energy storage, aerospace, defense, eVTOL/UAV, semiconductor, electronics, or other highly regulated hardware industries.
• Familiarity with export control regulations, international shipping requirements, and global trade compliance practices.
• Knowledge of dangerous goods regulations, including lithium battery transportation requirements under IATA, ADR, or related standards.
• Experience with customs procedures involving returns, repairs, and international shipments.
• PMP, CAPM, APICS CPIM, CSCP, trade compliance, or other relevant professional certifications.
• Experience helping establish or scale a new function, process, or operational capability within a growing organization.
Physical Demands & Work Location:
• Fremont, CA: This is an on-site job. Reliable commute or planning to relocate before starting work is required.
• Work performed in an office environment requires the ability to operate standard office equipment and keyboard
Benefits
- Comprehensive compensation package includes base salary. Salary range for this role is $120,000 to $160,000. Base salary will be determined based on knowledge, experience, and education.
- Health benefits include medical, dental and vision coverage. Medical options of HMO and PPO plans.
- Employer-funded Health Reimbursement Account (HRA). HSA compatible Medical Plan, FSA Options.
- Pet Health Insurance (dog & cats).
- Traditional and Roth 40l(k) Plans.
- Generous vacation leave starts with 3 weeks annual accrual. 10 paid holidays. Sick time off.
- Cell phone reimbursement.
Amprius Technologies is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expressions, pregnancy, age, national origin, disability status, genetic information (GINA), protected veteran status, or any characteristic protected by law. The Company’s policy is to recruit, hire, train, promote, and administer all employment-related matters based on an individual’s qualifications, abilities, and efforts without regard to protected status.
