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Open nowPosted 86 days ago

Support Analyst II

Amtech Software21 open roles

Where
India
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Your applicationOpen nowSupport Analyst IIAmtech Software · India

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Amtech Software postings stay open a median of 37 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 86 days ago

Amtech Software median: 37 days open

The posting

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can:

Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.

Growth Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths.

Culture Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.

Innovation Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business.

Role Description Amtech is seeking an Support Analyst II to support the EnCore ERP platform, with a focus on plant floor operations, production scheduling, inventory management, and manufacturing workflows used throughout the corrugated and folding carton industry. This is a hands-on technical role requiring end-to-end case ownership, analytical problem-solving, and the ability to work across application, database, and system-level issues. It is not a ticket-only support position. Manufacturing experience is required. Understanding how production floors operate — from scheduling and shop floor execution through inventory and shipping — matters more than ERP expertise. Candidates with broader manufacturing backgrounds are encouraged to apply; experience in corrugated, folding carton, or packaging is a strong plus but not required.

Key Responsibilities

  • Own and resolve EnCore ERP support cases end-to-end, from initial diagnosis through resolution
  • Prioritize cases based on operational and financial impact to the customer
  • Troubleshoot issues spanning plant floor workflows, production scheduling, inventory management, logistics, and order-to-cash processes
  • Investigate configuration, services, and environment alignment to distinguish product defects from customer configuration issues
  • Use SQL SELECT queries to validate data, investigate inventory transactions, and support root cause analysis
  • Support Microsoft SQL Server and Windows Server-hosted application environments
  • Review logs, services, integrations, and scheduled jobs to identify root causes
  • Create and maintain knowledge base documentation and troubleshooting guides
  • Research prior cases and existing documentation before escalating
  • Maintain case ownership and provide structured handoffs across time zones
  • Partner with Product, Development, Professional Services, Infrastructure, and Customer Success teams
  • Escalate product defects with detailed reproduction steps and supporting evidence
  • Participate in testing and validation of new features and product releases
  • Support customers across North America and Europe; participate in off-hours work as needed for upgrades, installations, and critical incidents

Skills & Qualifications

Required

  • Manufacturing industry experience — plant floor, production scheduling, inventory, or shop floor operations; this is a firm requirement
  • Working knowledge of manufacturing workflows from production through shipping and inventory reconciliation
  • 4+ years in L2/L3 technical support, application support, or ERP support environments
  • Strong troubleshooting skills across enterprise applications, databases, and Windows Server environments
  • SQL proficiency — SELECT queries, joins, and data validation
  • Experience working with logs, diagnostics, and system analysis tools
  • Excellent written and verbal English communication skills
  • Self-directed, research-driven approach to problem-solving

Preferred

  • Experience with EnCore ERP or comparable manufacturing ERP/MES platforms
  • Corrugated, folding carton, or packaging industry experience
  • Experience supporting scheduling, inventory, or shop floor execution systems
  • SaaS ERP support experience
  • Knowledge base creation experience

Nice to Have

  • Formal packaging education from Indian Institute of Packaging, SIES School of Packaging, ASC Centre & College, or other recognized packaging programs in India
  • Additional language skills
  • Power BI or reporting tool experience

WHY JOIN AMTECH

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.

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