Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 106 days ago

Customer Support Engineer

Amulya Infotech India Pvt Ltd15 open roles

Where
Coimbatore, Tamil Nadu, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support EngineerAmulya Infotech India Pvt Ltd · Coimbatore, Tamil Nadu, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Amulya Infotech India Pvt Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 106 days ago

The posting

Role Overview The Customer Support Engineer provides technical support for customers using cloud-based applications across enterprise environments, including Dell EMC Isilon/PowerScale, PowerStore, and related NAS platforms. The products integrate deeply with Dell EMC Isilon/PowerScale environments, and this role will support customers running those platforms day-to-day. This role focuses on building strong diagnostic, communication, and documentation skills while adhering to support processes and SLAs. What You'll Do Provide global, customer-facing support for cloud-based software application through tickets and remote troubleshooting sessions. Diagnose, document, and resolve software or configuration issues following established procedures. Escalate complex issues appropriately while maintaining ownership of customer communication. Document solutions and contribute to the internal knowledge base. Participate in shift rotations and internal team training sessions. Required: Hands-on experience with Dell EMC Isilon/PowerScale or PowerStore, including administration, configuration, and troubleshooting in production environments. Working knowledge of enterprise NAS concepts: SMB/CIFS, NFS, access zones, storage pools, and data protection policies. Foundational understanding of Linux, networking, and troubleshooting. Familiarity with DNS, Active Directory, NFS, and Windows systems. Strong written and verbal communication skills and attention to detail. Preferred: Experience with OneFS architecture or distributed file system concepts. Familiarity with additional storage platforms such as Pure Storage, or VAST Knowledge of database querying (SQL/PostgreSQL). Experience in a customer-facing technical support or field engineering role. 1 to 2 years of experience with Linux. What Success Looks Like Deliver timely, professional, and customer-focused support aligned with the support standards and SLAs. Build strong troubleshooting capabilities across cloud-based products, Linux environments, networking, and customer infrastructure. Consistently maintain clear communication and ownership throughout the customer support experience, even during escalations. Collaborate effectively with globally distributed Support and Services teams across Romania, India, and Canada to ensure seamless customer outcomes. Demonstrate continuous learning and growth by expanding product knowledge, improving technical depth, and contributing to internal documentation and knowledge sharing. Maintain accurate case documentation, troubleshooting notes, and resolution details to improve team efficiency and customer experience. Contribute positively to team culture by being dependable, collaborative, and customer-obsessed in day-to-day interactions. Support customer success by helping users maximize the value of cloud-based solutions while building trust and long-term relationships.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Amulya Infotech India Pvt Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Amulya Infotech India Pvt Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Amulya Infotech India Pvt Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.