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Open nowFirst seen 17 hours ago

Service Advisor/Consultant

anciraautogroup15 open roles

Where
San Antonio, TX
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Your applicationOpen nowService Advisor/Consultantanciraautogroup · San Antonio, TX

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  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 17 hours ago

The posting

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira Chevrolet San Antonio as an immediate opening for an experienced Service Advisor / Consultant to join our Service Team. This role is dedicated to the intake and coordination of automotive repair service requests while delivering an exceptional customer experience.

Candidates must live within a 45-minute commute of the dealership and have prior Service Advisor or similar automotive experience to be considered.

The ideal candidate is quality-minded, coachable, and motivated to build life-long customer relationships through clear communication, trust, and expert use of dealership technology.

Schedule: Monday–Friday during operating hours of 7:00 AM–7:00 PM, with availability to work every 3rd Saturday. Schedule will be assigned within these business hours.

Benefits

  • Health, Dental & Vision Insurance
  • Disability Insurance, Life Insurance
  • Paid Time Off
  • Paid Holidays
  • 401k with Employer Match
  • Employee Discounts
  • Employee Assistance Program

Key Responsibilities

  • Serve as the primary point of contact for customers during the service intake and repair process
  • Perform a thorough customer walk-around, including: Friendly meet and greet and appointment confirmation Identification and confirmation of the customer’s primary concern Mileage verification, vehicle start-up, cluster warning light check, steering and visual inspection Inspection of tires, wipers, under-hood components, and maintenance indicators Identification of visible damage and offering free repair estimates through the on-site Collision Center
  • Clearly communicate recommended services using dealership-provided technology and tools
  • Follow up on declined services with automated and personal communication to support timely vehicle maintenance
  • Maintain consistent, conscientious customer follow-up to reinforce trust and satisfaction
  • Coordinate with technicians and service management to ensure timely execution of repairs
  • Document all service activity accurately in dealership systems

Qualifications

  • Minimum 1 year of experience as a Service Advisor, Estimator, or in a related automotive service role
  • Must live within a 45-minute commute of the dealership
  • Strong customer service and communication skills
  • Detail-oriented with a focus on communication and delivering quality service experience
  • Comfortable utilizing dealership technology to enhance customer communication and follow-up
  • Coachable mindset with a strong desire to learn and improve
  • Outcome-driven with the ability to thrive in a performance-based environment
  • Team-oriented, collaborative, and professional in all interactions
  • Valid driver’s license with ability to meet insurability requirements
  • Must be legally eligible to work in the United States
  • Ability to pass pre-employment and random drug testing

EOE

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