Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 hours ago

Guest Services

Andy Frain Services233 open roles

Where
Detroit, MI, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest ServicesAndy Frain Services · Detroit, MI, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Andy Frain Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Andy Frain Services postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

Andy Frain Services median: 6 days open

The posting

POSITION SUMMARY Andy Frain Services is seeking friendly, dependable Guest Services Representatives to create positive guest experiences at sports, entertainment, and live events throughout Metro Detroit. Team members assist with entry, seating, directions, guest questions, and smooth event operations. Employees are part of a regional multi-venue roster and may be assigned to different venues based on event schedules, staffing needs, and availability.

ASSIGNED VENUES • Little Caesars Arena — 2645 Woodward Avenue, Detroit, MI 48201 • Comerica Park — 2100 Woodward Avenue, Detroit, MI 48201 • Fox Theatre — 2211 Woodward Avenue, Detroit, MI 48201 • Pine Knob Music Theatre — 33 Bob Seger Drive, Clarkston, MI 48348 • Meadow Brook Amphitheatre — 3554 Walton Boulevard, Rochester Hills, MI 48309 • Michigan Lottery Amphitheatre at Freedom Hill — 14900 Metro Parkway, Sterling Heights, MI 48312

ESSENTIAL DUTIES AND RESPONSIBILITIES • Greet guests in a friendly, professional, and welcoming manner. • Provide information about seating, venue layouts, amenities, event policies, and services. • Direct guests to entrances, exits, seating sections, restrooms, and concessions. • Verify tickets and assist guests in locating assigned seating or event areas. • Serve as an usher, ticket attendant, directional attendant, or other guest-facing staff member as assigned. • Support efficient guest entry, seating, movement, and exit. • Monitor assigned areas for guest needs, service issues, and safety concerns. • Address questions and complaints courteously; refer matters to supervisors as appropriate. • Support accessible guest services in accordance with venue procedures. • Help keep aisles, walkways, entrances, and exits clear. • Communicate venue policies respectfully and consistently. • Coordinate with supervisors, security staff, and other event personnel to resolve concerns. • Assist with emergency procedures and guest communications as trained and directed.

• Report lost items, incidents, maintenance concerns, and operational issues.

KNOWLEDGE, SKILLS, AND ABILITIES • Customer service, guest relations, active listening, and conflict resolution. • Ability to explain venue policies and give clear directions. • Ability to learn venue layouts and adapt to different event assignments. • Ability to recognize issues requiring supervisor or security assistance.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS • Ability to stand and walk for extended periods during event shifts. • Ability to work in crowded, noisy, fast-paced settings, indoors and outdoors in varying weather conditions. • Ability to navigate stairs, ramps, concourses, and other assigned venue areas. • Ability to communicate effectively in high-noise environments. • Ability to perform essential job functions with or without reasonable accommodation.

SCHEDULING AND WORK ASSIGNMENTS This is an event-based position supporting multiple venues throughout the Detroit metropolitan area. Work schedules and assignments vary based on event calendars, staffing needs, employee availability, qualifications, and operational requirements. Evening, weekend, and holiday shifts may be required. Hours are not guaranteed.

EQUAL EMPLOYMENT OPPORTUNITY Andy Frain Services is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics in accordance with applicable law. Reasonable accommodations are available in accordance with applicable law.

This description provides a general overview of the position and is not an exhaustive list of duties, qualifications, or working conditions. Assignments may change based on operational needs

MINIMUM QUALIFICATIONS • Must be at least 18 years of age. • High school diploma or equivalent preferred. • Previous customer service, hospitality, retail, or event experience preferred but not required. • Friendly, approachable demeanor and excellent interpersonal communication.

• Ability to respond patiently and professionally to guest concerns in busy settings. • Ability to follow instructions, service standards, and venue procedures. • Ability to work independently and as part of a team. • Ability to meet applicable background screening and employment requirements. • Reliable transportation to assigned venues and availability for nights, weekends, and holidays.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Andy Frain Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Andy Frain Services's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Andy Frain Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.