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Open nowFirst seen 5 hours ago

Licensed Security Supervisor

Andy Frain Services205 open roles

Where
Willmington, NC, USA
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Your applicationOpen nowLicensed Security SupervisorAndy Frain Services · Willmington, NC, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Andy Frain Services's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 5 hours ago

The posting

Retail Security Supervisor

LOCATION:

Independence Mall – Wilmington, NC

PAY:

Starting at $17/hour

POSITION TYPE: Full-Time

OVERVIEW:

We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

BENEFITS:

  • Medical, dental, vision, and short-term disability insurance
  • 401(k) with company support
  • Paid time off
  • Employee discounts (retail, dining, entertainment)
  • Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
  • Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Team Leadership & Supervision

  • Supervise, coach, and support Security Officers and Shift Leads
  • Manage performance, including coaching and corrective actions when needed
  • Assist with hiring, training, and ongoing development of staff
  • Ensure proper scheduling, coverage, and accurate timekeeping

Security Operations

  • Oversee daily security operations and ensure compliance with post orders and company policies
  • Conduct site patrols and inspections to maintain safety standards
  • Ensure reports, logs, and documentation are completed accurately and on time
  • Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

Safety & Systems Management

  • Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
  • Ensure all equipment and company vehicles are maintained and functioning properly
  • Maintain knowledge of emergency procedures and enforce safety protocols

Client & Communication

  • Build strong relationships with mall management, tenants, and local police/fire departments
  • Communicate regularly with the Operations Manager regarding team and site performance
  • Provide excellent customer service through professional interactions with all visitors

QUALIFICATIONS:

Required

  • Prior security experience with supervisory or leadership responsibilities
  • Knowledge of security operations, procedures, and safety practices
  • Ability to obtain and maintain required security licenses/certifications
  • Strong written and verbal communication skills (report writing required)
  • Ability to remain calm and professional in high-pressure situations

Skills & Competencies

  • Proven leadership and team management skills
  • Strong customer service mindset
  • Ability to multitask, stay organized, and prioritize effectively
  • Comfortable using security systems and standard office equipment
  • Reliable, adaptable, and detail-oriented
  • Strong interpersonal skills with the ability to work across diverse groups

Work Environment

This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

MINIMUM REQUIREMENTS

  • High School Diploma or GED
  • 3–6 months security or life‑safety experience
  • State Guard license
  • Ability to lift 50 lbs. and perform physical tasks
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