The posting
JOB SUMMARY: In Office with Remote being end goal; Hours are Saturday & Sunday 6 pm - 6 am
The Security Operations Support Specialist is responsible for supporting all market segments within the organization. Command and control center specialists are responsible for managing and operating the nerve center of an organization, where information is processed, analyzed, and disseminated for effective decision-making and operational coordination. The command center operator role's activities could include phone calls and email communications, reviewing application statuses, corrective hiring errors, assistance in submitting STA applications, auditing for licensing and certifications, assisting employees and management with registration and account troubleshooting. He or she must possess and maintain a professional image and must demonstrate strong communication and problem-solving skills.
RESPONSIBILITIES/DUTIES:
· The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
· Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
· In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
· All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
1. Administration -- assists in employee support aspects and overall support of the daily activity of branches and worksites across the company. This would include.:
· Activity related to supporting employee and candidate inquiries for applications across the company.
· Resolution and problem solving related to log in and registration issues for employees and new hires.
· Contacts corporate representatives and or field managers to follow up on employee inquiries.
· Assists with simple employee pay inquiries and relays them through the appropriate channels.
2. Training -- works with the field in auditing and identifying training non-compliance, assists in updating compliance records as needed.
3. Compliance -- Works with the local management team to ensure the necessary licensing and certification information is available and updates records as needed.
· The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet virtually all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism.
· Communicate with manager daily and weekly regarding productivity and special projects. Communicate daily and weekly regarding issues/changes that need to be implemented.
· Carry out other duties as assigned by Support Services management.
EDUCATION EXPERIENCE:
· High School Diploma and/or equivalent; Associates Degree or higher preferred but not required.
· Minimum 2 years prior experience in Customer Service
· Computer, Microsoft Office and tech savviness is a plus.
· Complete all licensing requirements as mandated by the State.
· Additional qualifications may be specified and receive preference, depending upon the nature of the position.
SKILLS AND ABILITIES:
· Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
· Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
· Knowledge of security operations and procedures.
· Knowledge of management practices and procedures.
· Ability to provide positive direction and motivate performance.
· Understanding of a variety of security and safety devices and controls.
· Ability to track and maintain schedule assignments.
· Ability to be an effective team member.
· Ability to maintain professional composure when dealing with unusual circumstances.
· Ability to adapt to various sites and changes in post procedures.
· Ability to adapt to changes in the external environment and organization.
· Excellent organizational skills.
· Strong customer service and results orientation.
· Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
· Directing staff in a positive manner.
· Required ability to handle multiple tasks concurrently.
· Keyboarding, basic computer usage and operating controls.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
· Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
· May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
· Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
· May be required to work overtime without advance notice.
· Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
· Close vision, distance vision, and ability to adjust focus.
· On occasion may be required to perform stressful and physical activity.
· Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
· May be exposed to or required to handle sensitive and confidential information.
