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Open nowPosted 12 hours ago

Newark - Senior Customer Support Advisor

Anomatic42 open roles

Where
Newark, OH, USA
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Your applicationOpen nowNewark - Senior Customer Support AdvisorAnomatic · Newark, OH, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Anomatic's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Anomatic postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 12 hours ago

Anomatic median: 13 days open

The posting

CUSTOMER SUPPORT ADVISOR Build relationships. Solve problems. Shape the customer experience.

Make an impact every day. As a Customer Support Advisor, you'll be a trusted partner to our customers and a key player in creating a smooth, responsive experience from order entry through delivery. You'll connect customers with sales, planning, production, and supply chain teams to keep priorities moving and solve challenges quickly.

What You’ll Do Be the Voice of the Customer

Act as the primary point of contact for assigned customer accounts. Build strong partnerships by understanding customer goals, priorities, and business challenges. Create positive customer experiences through responsive communication and proactive support.

Drive Customer Success

Own customer inquiries, concerns, and account-related issues from start to finish. Investigate challenges, coordinate solutions, and keep customers informed every step of the way. Anticipate customer needs and address potential issues before they become problems.

Manage Orders with Excellence

Process customer purchase orders accurately and efficiently. Confirm order details and manage customer interactions through customer portals. Review pricing, quantities, and delivery requirements to ensure accuracy and consistency.

Keep Everyone Connected

Provide timely updates on order status, production schedules, and deliveries. Partner with manufacturing, planning, logistics, procurement, and sales to support successful execution. Serve as the bridge between customers and internal operational teams.

Support Supply Chain Coordination

Coordinate consigned materials from suppliers and customers. Monitor inventory levels and help manage overstocks, shortages, and discrepancies. Help ensure materials are available to support customer demand.

Manage Samples & Special Requests

Partner with the Sample Department to coordinate requests, sample shipments, and product boards. Track sample activity and support timely follow-up.

Champion Continuous Improvement

Identify opportunities to improve customer support processes and workflows. Bring forward ideas, share feedback, and contribute to a culture of innovation and operational excellence. Help elevate the customer experience through smarter, more efficient ways of working.

What We’re Looking For Required Qualifications

3–5 years of experience in customer service, account management, customer success, or a related customer-facing role. Strong proficiency with Microsoft Office, ERP systems, CRM platforms, and customer portals. Excellent organizational and multitasking skills, with the ability to manage competing priorities. A strong problem-solving mindset and close attention to detail. Clear, professional verbal and written communication skills. Ability to build trust and develop productive relationships with customers and internal partners.

Preferred Qualifications

Experience with Infor SyteLine ERP. Bachelor’s degree or equivalent professional experience. Experience in a manufacturing, supply chain, or operations environment.

How You’ll Thrive

Customer-focused You build relationships and make it easy for customers to do business with us.

Solutions-driven You stay curious, take ownership, and move challenges toward a resolution.

Adaptable You remain effective when priorities shift or new information emerges.

Collaborative You enjoy connecting teams and working across functions.

Improvement-minded You look for smarter, simpler, and more effective ways to work.

Balanced You bring urgency, accuracy, and professionalism to every interaction.

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