Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 14 days ago

Helpdesk Engineer

anovia16 open roles

Where
India, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHelpdesk Engineeranovia · India, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on anovia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 14 days ago

The posting

Anovia is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Responsibilities

  • Provide Level 1 technical support through phone, email, chat, and ticketing systems.
  • Serve as the primary point of contact for customer incidents and service requests.
  • Monitor and manage the support queue, prioritizing tickets based on urgency, business impact, and SLA requirements.
  • Perform initial troubleshooting, diagnosis, documentation, and resolution of technical issues.
  • Troubleshoot application, software, access, connectivity, and remote-access issues.
  • Support users in Windows-based environments and, where required, Linux-based systems.
  • Troubleshoot basic networking issues involving LAN/WAN, Wi-Fi, DNS, DHCP, and TCP/IP.
  • Perform basic Active Directory user administration and access-related activities.
  • Support identity and access management activities within cloud and Linux-based environments.
  • Create, track, update, and close incidents and service requests according to defined procedures.
  • Respond promptly to P1/P2 incidents and follow established incident management and escalation procedures.
  • Coordinate with L2/L3 engineering teams, management, vendors, and other technical teams to drive incidents toward resolution.
  • Establish and participate in incident coordination/war-room activities when required.
  • Open, track, and escalate ISP, carrier, and technology vendor tickets and outages.
  • Maintain accurate case notes, troubleshooting details, customer communications, and resolution documentation.
  • Follow established SOPs, knowledge base articles, quality standards, and change-control processes.
  • Contribute to continuous improvement of support documentation, procedures, and knowledge base articles.
  • Manage changing priorities and multiple support interactions effectively.
  • Perform other technical support activities as assigned.
  • Complete approximately four weeks of customer-specific training and transition to the assigned production shift following successful training.

Qualifications

  • 1+ years of IT, Help Desk, Service Desk, or Technical Support experience, or a recent graduate from an IT/technical program.
  • Basic understanding of Windows operating systems.
  • Basic understanding of networking concepts, including LAN/WAN, Wi-Fi, DNS, DHCP, and TCP/IP.
  • Basic understanding of Active Directory and user administration.
  • Strong written and verbal communication skills.
  • Strong customer-service and interpersonal skills.
  • Good analytical and problem-solving abilities.
  • Ability to manage multiple tasks, priorities, and support interactions simultaneously.
  • Ability to work independently and understand when to escalate issues.
  • Strong attention to detail and commitment to accurate documentation.
  • Willingness and ability to quickly learn new technologies, applications, systems, tools, and processes.
  • Ability to work effectively in a team and process-driven environment.
  • Willingness to work flexible schedules, including night and weekend shifts.
  • Comfortable supporting users through phone, email, and chat.
  • Comfortable working with company-provided equipment and following equipment handling, security, and operational requirements.
  • Candidates located in or around Bengaluru are preferred due to equipment logistics.

Preferred Qualifications

  • Exposure to Linux operating systems and basic command-line concepts.
  • Experience with ServiceNow, Salesforce, ServiceMax, or similar ITSM/ticketing platforms.
  • Exposure to cloud environments such as AWS.
  • Experience supporting remote users or remote-access technologies.
  • Familiarity with Citrix Workspace or similar virtual/remote desktop technologies.
  • Experience working with ISP or technology vendor support teams.
  • Previous experience in a structured Service Desk or Technical Support environment.

Benefits at Anovia

  • Comprehensive Health Insurance policy
  • Employee Wellness Program with focus on mental health
  • Robust reward and recognition programs
  • Company incentive programs offered
  • Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
  • Ample growth and learning opportunities
  • Remote work opportunities
  • Focus on work/life balance
  • Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against anovia's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on anovia's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    anovia's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.