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Open nowPosted 69 days ago

Customer Care Representative with German (F/M)

antalpl1,058 open roles

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Your applicationOpen nowCustomer Care Representative with German (F/M)antalpl

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on antalpl's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 69 days ago

antalpl median: 1 days open

The posting

WE RECRUIT FOR:

An international industrial company that develops innovative electrical solutions used by businesses around the world.

We are currently looking for a Customer Care Representative with German to join an international Customer Care organization supporting customers across the DACH region. This is a customer-facing role combining customer service, order management and close cooperation with Sales, Logistics, Finance and Supply Chain teams.

KEY RESPONSIBILITIES:

  • Act as a point of contact for B2B customers in the German-speaking market
  • Manage customer inquiries via phone and email, providing timely and solution-oriented support
  • Process and monitor customer orders in ERP/CRM systems
  • Coordinate order fulfillment with Sales, Logistics, Finance and Supply Chain teams
  • Support quotation management and follow up on customer requests
  • Coordinate shipments and communicate delivery updates or potential delays
  • Maintain accurate customer, pricing and contractual data
  • Support resolution of payment discrepancies, credit issues and other customer-related matters
  • Handle customer issues and contribute to improving customer experience and service quality
  • Identify opportunities to improve processes and ways of working

REQUIREMENTS:

  • 3-5 years of experience in B2B Customer Service / Customer Care / Order Management or a similar role
  • Professional experience in an international environment
  • Fluent German – mandatory
  • Good command of English
  • Experience working with ERP and/or CRM systems
  • Strong customer orientation and excellent communication skills
  • Ability to work with multiple stakeholders across different functions and countries
  • Strong organizational skills, attention to detail and ability to manage deadlines
  • Proactive, solution-oriented approach
  • Experience in an industrial or manufacturing environment will be an advantage, but candidates from BPO, shared services or consulting environments are also welcome

Our client offers:

  • Stable employment in an international organization
  • Hybrid working model: 4 days from the office + 1 day from home
  • Comprehensive onboarding, including technical product training
  • Private healthcare
  • Lunch card
  • Employee Assistance Program
  • Employee Stock Purchase Plan
  • Internal and external training opportunities
  • Funding for further education
  • Language courses funded at 100%
  • Opportunity to work in a multicultural environment and develop within an international organization
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