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Open nowPosted 206 days ago

Customer Operations Manager

antalpl1,061 open roles

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Your applicationOpen nowCustomer Operations Managerantalpl

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 206 days ago

antalpl median: 1 days open

The posting

We are currently looking for an experienced Customer Operations Manager who will lead and further develop a well-established customer service operation in an international environment. The role offers a real opportunity to influence customer experience, sales performance, and operational processes.

Your responsibilities

  • Improve the customer journey by analyzing and optimizing customer interactions to increase satisfaction and sales conversion.
  • Develop the call center operations by implementing new technologies, processes, and best practices.
  • Support and build sales strategies in cooperation with other departments.
  • Lead projects related to digital tools and online channels aimed at increasing online sales.
  • Manage and coach a team of 5 Team Leaders overseeing a 70-person call center operation.
  • Introduce process improvements and best practices based on internal and external benchmarks.

What we expect

  • Experience in customer-facing operations and improving sales performance
  • Understanding of call center KPIs and operational efficiency
  • Strong people management and coaching skills
  • Ability to work with senior stakeholders and present ideas confidently
  • Interest in new technologies and trends, including AI
  • Fluent English (C1) – required for reporting and international collaboration

What we offer

  • Employment in a stable international organization
  • Hybrid work model (2–3 days in the office in Koszalin - accommodation and travel costs covered)
  • International business trips (4-5 per year)
  • Employment contract (3-month probation period, then permanent)
  • Attractive compensation package: base salary + quarterly bonus + annual bonus + 13th salary + company car
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