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Open nowPosted 205 days ago

Customer Service Manager

antalpl1,063 open roles

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Your applicationOpen nowCustomer Service Managerantalpl

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on antalpl's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 205 days ago

antalpl median: 1 days open

The posting

Location: Koszalin We work: Hybrid (2–3 days from the office per week – flexible) Contract of employment: Full-time Recruitment process:Online About your future employer:

Our Client is a well-established, international manufacturing company. The organization operates in a dynamic, global environment and focuses on continuous improvement, innovation, and high-quality customer experience.

Customer Service Manager

We are currently looking for an experienced Customer Service Experience Manager who will play a key role in strengthening and stabilizing the Customer Service (Call Center) team while driving operational excellence and customer satisfaction.

Here are some of the things you can look forward to:

  • Leading and developing a Customer Service / Call Center team responsible for areas such as fleet, insurance, retail, order settlement, and quality
  • Analyzing and improving the entire customer journey to increase satisfaction and conversion
  • Reviewing and optimizing existing processes within customer service and settlements
  • Driving improvements and operational efficiency across the team
  • Coaching team members and leaders, acting as a strong people manager and mentor
  • Implementing best practices and solutions from other markets and external partners
  • Developing sales strategies and supporting business performance in cooperation with other departments
  • Leading digital initiatives and projects related to online tools and campaigns
  • Introducing new technologies and innovations (including AI where applicable)
  • Reporting and collaborating with international stakeholders (English-speaking environment)

What we’re looking for:

  • Proven experience in improving customer experience and/or sales performance
  • Experience in managing teams (preferably in customer service or operations environment)
  • Understanding of call center environment and key KPIs
  • Strong people management and coaching skills
  • Ability to communicate effectively with senior stakeholders (C-level)
  • Proactive, solution-oriented mindset and ability to drive change
  • Experience in process improvement and optimization
  • Interest in new technologies and trends (e.g., AI)
  • Fluent English (C1 level – required for daily communication and reporting)

Our Client has a lot to offer:

  • Employment in a stable, international organization
  • Hybrid work model (2–3 days from the office in Koszalin)
  • International exposure – business trips (approx. 4–5 per year)
  • Real impact on business decisions and process improvements
  • Opportunity to implement your own ideas and drive change
  • Employment contract (initial 3-month trial period, then permanent contract)
  • Attractive compensation package including: Quarterly bonus Annual bonus 13th salary Company car (also for private use)

Recruitment proces:

  • Interview with Antal Consultant
  • Meeting with Management Board representative
  • Meeting with Customer Experience Manager (international stakeholder)
  • PAPI assessment
  • Final decision
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