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Open nowPosted 194 days ago

Customer Service Specialist/ Helpdesk with Italian, French or German

antalpl1,057 open roles

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Your applicationOpen nowCustomer Service Specialist/ Helpdesk with Italian, French or Germanantalpl

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on antalpl's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 194 days ago

antalpl median: 2 days open

The posting

Customer Service Specialist with Italian, French or German

For our client—an international company in the fintech sector—we are looking for Spanish and Italian speakers to join their Customer Service department.

Responsibilities:

  • Respond promptly and professionally to inbound calls and emails from Italian OR Spanish-speaking customers regarding their transactions, needs, or issues.
  • Listen actively to customers, empathize with their concerns, and provide practical solutions.
  • Build and maintain strong relationships with customers and colleagues based on trust and reliability.
  • Utilize company software and tools effectively to assist customers and maintain accurate records.
  • Adhere to departmental metrics and goals while consistently delivering excellent customer service.
  • Make appropriate product or service recommendations to customers based on their needs.

Requirements:

  • High school diploma or equivalent (college education preferred).
  • Proficiency in English and French or Italian or German languages
  • Minimum of 1 year of experience in customer service or call center roles.
  • Proficiency in MS Office and internet navigation.
  • Ability to work flexible schedules and adapt to changing priorities.
  • Customer-focused mindset with attention to detail and problem-solving skills.

Benefits:

  • Language courses on the eTutor platform
  • Udemy e-learning platform – the scope of the learning path
  • Medical care package at Luxmed for the employee and family with the ‘Freedom of Treatment’ service
  • Life insurance
  • Multisport card
  • Christmas gifts
  • Subsidised glasses up to PLN 1000
  • Co-financing of kindergartens
  • Integration activities - ping pong in the office, board games, volunteer projects
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