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Open nowPosted 193 days ago

Customer Service Specialist with German

antalpl1,058 open roles

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Your applicationOpen nowCustomer Service Specialist with Germanantalpl

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 193 days ago

antalpl median: 1 days open

The posting

Location: Warsaw Work model: Hybrid (3 days per week in the office) Contract type: Full-time employment Level: Mid / Junior+ (depending on experience) Schedule: Monday–Friday 10:00 am–7:00 pm + 1–2 Saturdays per month Recruitment process: Online

About your future employer: For our client - an international company in the fintech sector - we are looking for German-speaking Customer Support Associates to join their growing Customer Service team. The organization operates in a dynamic, global environment and focuses on delivering high-quality services and excellent customer experience. It offers a modern workplace, international exposure, and strong development opportunities within structured support teams.

Customer Support Associate with German

We are currently looking for a Customer Support Associate with German to join the Customer Service department. This is a great opportunity for candidates who enjoy working with customers and want to develop their career in an international fintech environment.

Responsibilities:

  • Handling incoming calls and emails from German-speaking customers regarding transactions, requests, and issues
  • Providing clear, professional, and solution-oriented customer support
  • Actively listening to customers and identifying their needs
  • Building and maintaining positive relationships with customers and internal teams
  • Working with internal systems to manage customer cases and ensure accurate documentation
  • Following company processes and performance standards
  • Recommending appropriate products or services based on customer needs

Requirements:

  • German language at minimum B2/C1 level
  • English at communicative level
  • Previous experience in customer service, call center, or similar role (preferred)
  • Strong communication and interpersonal skills
  • Customer-focused mindset and problem-solving attitude
  • Availability to work in a hybrid model

We offer:

  • Private medical care (Lux Med) including family package
  • Life insurance
  • Multisport card
  • Access to e-learning platforms (Udemy, eTutor language courses)
  • Christmas gifts and employee benefits
  • Subsidy for corrective glasses (up to PLN 1000)
  • Co-financing of kindergartens
  • Integration and team-building activities (e.g. office events, games, volunteering initiatives)
  • Stable employment in an international and supportive environment
  • Opportunity to develop within a global fintech organization

Recruitment process:

  • Short interview with Antal Consultant
  • Interview with HR & Hiring Manager
  • Offer & onboarding
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