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Open nowPosted 187 days ago

Customer Support Specialist with Italian OR German

antalpl1,058 open roles

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Your applicationOpen nowCustomer Support Specialist with Italian OR Germanantalpl

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on antalpl's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 187 days ago

antalpl median: 1 days open

The posting

Customer Support Specialist with Italian OR German

This role will be responsible for providing exceptional service to our German-speaking OR Italian-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

ROLES & RESPONSIBILITIES

  • Respond promptly and professionally to inbound calls and emails from German-speaking customers regarding their transactions, needs, or issues.
  • Listen actively to customers, empathize with their concerns, and provide practical solutions in German or Italian
  • Build and maintain strong relationships with German/Italian-speaking customers and colleagues based on trust and reliability.
  • Utilize company software and tools effectively to assist German-speaking customers and maintain accurate records.
  • Adhere to departmental metrics and goals while consistently delivering excellent customer service.
  • Make appropriate product or service recommendations to German-speaking customers based on their needs.

POSITION REQUIREMENTS

  • High school diploma or equivalent (college education preferred).
  • Fluency in English and at least B2-level proficiency in German or Italian
  • Minimum of 1 year of experience in customer service or call center roles.
  • Proficiency in MS Office and internet navigation.
  • Ability to work flexible schedules and adapt to changing priorities.
  • Customer-focused mindset with attention to detail and problem-solving skills.

PERKS & BENEFITS

  • Language courses
  • Udemy e-learning platform
  • Medical care package for the employee and family with the ‘Freedom of Treatment’ service
  • Life insurance on preferential terms
  • Multisport card
  • Integration activities - ping pong in the office, board games, volunteer projects
  • Employee referral scheme
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