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Open nowPosted 9 hours ago

Junior Customer Care Representaitive with Spanish

antalpl1,061 open roles

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Your applicationOpen nowJunior Customer Care Representaitive with Spanishantalpl
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 9 hours ago

antalpl median: 2 days open

The posting

ABOUT THIS ROLE

This role is responsible for providing exceptional service to Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

ROLES & RESPONSIBILITIES

  • Respond promptly and professionally to inbound calls and emails from English- and Spanish-speaking customers regarding their needs, inquiries, or issues.
  • Listen actively to customers, understand their concerns, and provide practical solutions in English and Spanish.
  • Build and maintain strong relationships with English- and Spanish-speaking customers and colleagues based on trust and reliability.
  • Use internal systems and tools effectively to support customers and maintain accurate records.
  • Work towards defined departmental metrics and goals while consistently delivering excellent customer service.
  • Make appropriate product or service recommendations based on customers’ needs.

POSITION REQUIREMENTS

  • Fluency in English and Spanish.
  • Minimum 1 year of experience in customer service or call center roles.
  • Proficiency in MS Office and internet navigation.
  • Ability to work flexible schedules and adapt to changing priorities.
  • Customer-focused mindset with strong attention to detail and problem-solving skills.

PERKS & BENEFITS

  • Private medical care package for the employee and family.
  • Life insurance on preferential terms.
  • Language courses.
  • Access to an e-learning platform.
  • Multisport card on preferential terms.
  • Employee referral program.
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