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Open nowPosted 6 days ago

Lead Global Workplace & Service Experience (100%)

antalpl1,058 open roles

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Your applicationOpen nowLead Global Workplace & Service Experience (100%)antalpl

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 6 days ago

antalpl median: 1 days open

The posting

Lead Global Workplace & Service Experience (100%)

Location: Poland/Warsaw with travels to Switzerland Workload: 100%

About the Role

We are looking for an experienced and hands-on Lead Global Workplace & Service Experience to join a global IT Infrastructure & Operations organization.

This is a newly created leadership position offering the opportunity to shape and further develop global workplace services, improve the end-user experience, and drive standardization across international locations.

You will lead an international team, combining technical expertise with team leadership and continuous service improvement. This is a hands-on role for someone who enjoys working closely with engineers, solving complex technical challenges, and translating ideas into practical solutions.

Your Responsibilities

  • Lead and develop the Global Workplace & Service Experience capability, providing functional leadership to the Global Operations Hub.
  • Guide and coordinate an international team of six IT professionals based in Poland and Switzerland, fostering collaboration and knowledge sharing across locations.
  • Stay actively involved in daily technical operations, workplace engineering, troubleshooting, and complex incident resolution.
  • Own and continuously improve the global Microsoft-based workplace environment, ensuring secure, reliable, and user-friendly IT services.
  • Drive workplace modernization, standardization, automation, and endpoint lifecycle management across international locations.
  • Support workplace architecture initiatives, migrations, and the implementation of scalable technical solutions.
  • Develop and improve ITSM processes, service standards, service levels, and operational performance.
  • Balance operational priorities with long-term service development, focusing on efficiency, scalability, and end-user satisfaction.
  • Collaborate closely with international IT teams and stakeholders to deliver consistent, high-quality workplace services.

Your Profile

  • Degree in Information Technology, Computer Science, or a comparable field.
  • Several years of experience in Workplace Engineering, Workplace Services, Endpoint Management, or IT Service Delivery.
  • Previous experience leading technical teams or coordinating IT services in an international environment.
  • Strong hands-on expertise in Microsoft workplace technologies, particularly: Microsoft 365 Microsoft Intune Microsoft Entra ID and Active Directory Windows client environments Windows Autopilot Endpoint security
  • Experience with workplace architecture, migrations, automation, and endpoint lifecycle management.
  • Good understanding of ITSM and ITIL-based processes, service levels, and continuous service improvement.
  • A pragmatic, service-oriented mindset, with a strong sense of ownership and a clear focus on user experience.
  • The ability to combine technical problem-solving with team leadership and operational responsibility.
  • Excellent communication and collaboration skills in an international environment.
  • Fluent Polish and very good English skills are required. German language skills are a strong advantage.
  • Willingness to travel internationally and maintain close collaboration with local IT teams.

What Makes This Opportunity Interesting?

  • Build and shape: Take ownership of a newly created role and help develop global workplace services.
  • Hands-on leadership: Combine technical expertise and operational involvement with international team leadership.
  • Global impact: Drive modernization, automation, and standardization across multiple locations.
  • Continuous improvement: Influence service quality, operational efficiency, and the digital employee experience.
  • International collaboration: Work with IT professionals and stakeholders across Poland and Switzerland.

If you are a technically strong IT professional who enjoys leading people, improving services, and turning workplace technology initiatives into tangible results, we would be happy to hear from you.

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