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Open nowPosted 24 days ago

OTC Manager with German

antalpl1,061 open roles

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Your applicationOpen nowOTC Manager with Germanantalpl

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on antalpl's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 24 days ago

antalpl median: 1 days open

The posting

Are you ready to play a key role in building a new Global Business Services organization from the ground up?

We are looking for an experienced OTC Manager to join a newly established GBS hub in Wrocław. This is a unique opportunity to combine operational leadership with the chance to shape processes, build a high-performing team, and contribute to the development of a growing finance function supporting the EMEA region.

Your responsibilities

  • Lead, motivate, and develop the OTC team supporting EMEA operations.
  • Drive day-to-day service delivery, ensuring high-quality execution of Order-to-Cash processes and achievement of agreed KPIs and SLAs.
  • Manage workload distribution, capacity planning, business continuity, and team development activities.
  • Act as the first escalation point for operational issues, ensuring timely resolution and stakeholder satisfaction.
  • Support month-end and year-end closing activities related to OTC operations.
  • Oversee customer account reconciliations, monitor outstanding balances, and ensure effective follow-up on aged receivables.
  • Ensure accurate and timely processing and allocation of incoming payments.
  • Prepare operational reports and performance analyses, identifying trends, risks, and improvement opportunities.
  • Drive continuous improvement initiatives, process standardization, and automation projects.
  • Partner closely with Finance, IT, Process Owners, and business stakeholders to enhance service quality and efficiency.
  • Support transitions, process migrations, and stabilization activities as part of the GBS growth journey.
  • Maintain and strengthen relationships with internal and external stakeholders across the region.
  • Ensure compliance with internal controls, accounting standards, company policies, IFRS requirements, and local regulations.
  • Keep process documentation and Standard Operating Procedures up to date.

What we're looking for

  • At least 5 years of experience within Finance & Accounting, Shared Services, BPO, or GBS environments.
  • Proven expertise in Order-to-Cash operations and service delivery management.
  • Previous experience leading teams, including coaching, performance management, and talent development.
  • Strong analytical skills with the ability to interpret data and drive business decisions.
  • Fluency in German and good knowledge of English.
  • Experience in process optimization, transformation projects, or operational excellence initiatives.
  • Strong stakeholder management and communication skills.
  • Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
  • Knowledge of SAP or a similar ERP platform would be an advantage.
  • Additional language skills, particularly French, are welcomed.

Why join?

  • Be part of building a brand-new GBS organization in Wrocław.
  • Have a direct impact on shaping processes, team structure, and ways of working from the early stages.
  • Work in an international environment supporting stakeholders across the EMEA region.
  • Join a company investing in continuous improvement, operational excellence, and digital transformation.
  • Enjoy a role that combines people leadership, operational management, and strategic influence.
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