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Open nowPosted 214 days ago

Regional Customer Service Manager – Europe

antalpl1,058 open roles

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Your applicationOpen nowRegional Customer Service Manager – Europeantalpl

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on antalpl's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 214 days ago

antalpl median: 1 days open

The posting

For our client from the SSC/BPO sector, due to the company’s continued growth, we are looking for an experienced professional for the position of:

Regional Customer Service Manager – Europe

Responsibilities

  • Lead and manage Customer Service operations across multiple European markets.
  • Oversee the end-to-end order management process, ensuring efficient order processing and close coordination with internal teams.
  • Manage and develop a regional customer service team, setting clear priorities and performance expectations.
  • Ensure high levels of customer satisfaction and service quality across different sales channels and customer segments.
  • Collaborate closely with internal stakeholders including Supply Chain, Sales, Finance and Logistics to ensure smooth operational execution.
  • Identify opportunities to optimize processes and drive continuous improvement within customer service operations.
  • Monitor performance using defined KPIs and service metrics, ensuring operational excellence and timely resolution of operational issues.
  • Support the implementation of standardized processes and best practices across the region.

Requirements

  • Proven experience in Customer Service Operations leadership in an international environment.
  • Strong understanding of order management processes.
  • Experience managing regional or multi-country teams.
  • Strong stakeholder management skills and ability to collaborate across functions.
  • Analytical mindset with the ability to drive process improvements and operational efficiency.
  • Fluent English; additional European languages are an advantage.

What we offer

  • Competitive base salary with an annual bonus.
  • Hybrid working model
  • Relocation package for candidates moving to the area.
  • Attractive benefits package.
  • Opportunity to lead regional customer service operations within a global organization and work with international teams in a dynamic environment.
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