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Open nowPosted 244 days ago

Service Management Lead – Europe (Risk & Compliance Technology)

antalpl1,058 open roles

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Your applicationOpen nowService Management Lead – Europe (Risk & Compliance Technology)antalpl

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 244 days ago

antalpl median: 1 days open

The posting

Service Management Lead – Europe (Risk & Compliance Technology)

📍 Kraków, Poland | 2 days per week in the office 📄 Permanent employment contract | Direct employment with the Client

For our Client – a global financial institution operating across international markets and delivering strategic technology initiatives within Risk & Compliance – we are looking for an experienced professional to join as a Service Management Lead responsible for the European region.

This role combines leadership, operational accountability, and real impact on the stability and evolution of a complex technology landscape within a large-scale enterprise environment.

Key Responsibilities

  • Lead and develop the Service Management organization in Europe, setting high standards for quality and delivery
  • Own and oversee Incident, Problem, and Change Management processes (during European business hours, with on-call support when required)
  • Drive cost optimization and reduce manual effort (TOIL) through automation initiatives
  • Collaborate closely with DevOps, development, and infrastructure teams to ensure system stability and rapid recovery
  • Enhance monitoring capabilities and proactively manage vulnerabilities
  • Support change portfolio definition and execution
  • Ensure compliance with internal standards and regulatory requirements
  • Build a high-performing, engaged team culture focused on ownership and continuous development

Requirements

  • Several years of experience in a Service Management Lead / Architect role or managing delivery in complex technology environments
  • Strong knowledge of ITSM practices and experience working with global stakeholders
  • Experience in cloud environments (GCP, AWS, Azure or similar)
  • Solid understanding of DevOps principles and collaboration with engineering teams
  • Experience within large enterprises operating complex system landscapes
  • Ability to operate effectively in high-pressure and crisis situations
  • Strong communication and stakeholder management skills
  • Technical education (or equivalent practical experience)
  • Experience with ServiceNow is an advantage

What the Client Offers

  • Stable, permanent employment (employment contract)
  • Real impact on technology operations within a global organization
  • International, expert-level working environment
  • Career growth opportunities within a large financial institution
  • Hybrid work model – 2 days per week in the Kraków office
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