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Open nowPosted 164 days ago

Site Director -Call Center Operations

antalpl1,058 open roles

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Your applicationOpen nowSite Director -Call Center Operationsantalpl

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on antalpl's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 164 days ago

antalpl median: 1 days open

The posting

Location: Lublin Office attendance: Mostly on-site (occasional remote work possible) Type of contract: B2B or Employment contract

About your future employer:

Our Client is a Polish provider of call center and customer service solutions, supporting well-known local brands. The company focuses on stable operations, service quality, and long-term client cooperation. The working environment is practical and operational, with clear processes and realistic expectations.

Operations Manager - Call Center

As an Operations Manager – Call Center, you will be responsible for managing daily operations and ensuring smooth service delivery. This role is well-suited for candidates with solid experience in call center operations who prefer a hands-on, operational position with direct impact on team performance and service quality.

Responsibilities:

  • Manage day-to-day call center operations
  • Supervise Team Leaders and support their development
  • Monitor KPIs, SLAs, and service quality
  • Support workforce planning and daily scheduling
  • Ensure operational stability and adherence to procedures
  • Identify and implement process improvements
  • Cooperate with HR on recruitment and onboarding
  • Support quality reviews and internal audits
  • Act as a point of contact for operational issues

Qualifications:

  • Experience in call center or customer service operations
  • Previous role as Operations Manager, Senior Team Leader, or similar
  • Experience managing teams and operational KPIs
  • Good organizational and communication skills
  • Practical, hands-on leadership approach
  • Knowledge of Polish labor law is an advantage
  • Experience with call center tools, CRM, or WFM systems is a plus

We offer:

  • Stable cooperation: Employment contract or B2B
  • Quarterly bonus scheme
  • Flexible working hours
  • Training programs, workshops, funded courses and free English classes
  • Private medical care, life insurance, MultiSport card
  • Internal promotions and real development opportunities
  • Comfortable office environment
  • Company events, referral program, and well-being initiatives
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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