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Open nowPosted 90 days ago

Site Lead/ Director of new SSC

antalpl1,058 open roles

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Your applicationOpen nowSite Lead/ Director of new SSCantalpl

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 90 days ago

antalpl median: 1 days open

The posting

Site Director - New Shared Services Center (SSC) Job Description

As the Site Director, you will be responsible for leading the establishment and long-term success of a new Shared Services Center in Gdańsk. You will oversee the site's strategic direction, operational setup, and organizational growth while ensuring alignment with global business objectives. This role requires a hands-on leader with experience in building new operations, creating high-performing teams, and driving operational excellence in an international environment.

Your main responsibilities will include:

  • Lead the establishment and operational launch of the new Shared Services Center in Gdańsk.
  • Develop and execute the site's strategy in line with the organization's global business objectives.
  • Build, lead, and develop a high-performing leadership team and foster a collaborative, performance-driven culture.
  • Oversee the recruitment, onboarding, and growth of the SSC organization in partnership with HR and functional leaders.
  • Ensure operational excellence by implementing best practices, standardized processes, and continuous improvement initiatives.
  • Manage the site's operational performance, including service delivery, quality, productivity, and cost optimization.
  • Collaborate closely with global functional leaders to ensure alignment, governance, and successful service transitions.
  • Lead business transformation and change management initiatives to support the SSC's growth and maturity.
  • Establish strong relationships with key internal and external stakeholders, including local authorities, universities, and business partners.
  • Monitor performance through KPIs and drive continuous improvement across all functions.
  • Ensure compliance with corporate policies, local regulations, and governance standards.
  • Represent the SSC as the senior leader on-site and act as the key point of contact for local and global stakeholders.

Requirements

  • Proven experience in a senior leadership role within a Shared Services Center (SSC), Global Business Services (GBS), Business Process Outsourcing (BPO), or multinational organization.
  • Demonstrated experience in establishing and scaling new SSCs, GBS organizations, or other shared service operations from the ground up is essential.
  • Strong background in leading large, cross-functional teams within an international environment.
  • Experience managing organizational growth, business transformation, and change management initiatives.
  • Strong commercial and operational mindset with a track record of delivering business results.
  • Excellent stakeholder management skills, with the ability to influence senior leaders across global organizations.
  • Experience driving operational excellence, process standardization, and continuous improvement.
  • Strong financial acumen, including budgeting, resource planning, and performance management.
  • Excellent communication, leadership, and decision-making skills.
  • Fluent English and Polish, both written and spoken.

Benefits

  • Competitive salary and annual bonus
  • Private medical care
  • Life insurance
  • Multisport card
  • Hybrid working model and flexible working hours
  • Training and development opportunities
  • Career growth in an international environment
  • Employee referral program
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