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Open nowFirst seen 2 days ago

Call Centre Agent - Electronics

Antons Recruitment Agency6 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowCall Centre Agent - ElectronicsAntons Recruitment Agency · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Antons Recruitment Agency's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Overview

We are currently seeking an experienced Arabic-English Call Centre Agent to join a growing customer service team within the device protection and claims administration sector. The successful candidate will be responsible for handling customer inquiries, managing claims-related communications, and delivering exceptional customer service while maintaining a high level of professionalism and empathy.

This role is ideal for candidates with previous experience in call centres, customer support, warranty services, insurance claims administration, or after-sales service environments.

Key Responsibilities

  • Handle inbound and outbound customer calls related to device protection plans, warranty services, and claims processes.
  • Provide accurate information regarding claim status, policy coverage, and service procedures.
  • Manage customer expectations and professionally communicate claim outcomes and coverage decisions.
  • Assist customers with payment collection processes by sending payment links and following up on outstanding payments.
  • Coordinate with repair and service centres to monitor claim progress and ensure timely closure.
  • Maintain detailed records of customer interactions and claim updates within internal systems.
  • Resolve customer concerns efficiently while ensuring a positive customer experience.
  • Escalate complex cases when necessary and collaborate with internal departments for prompt resolution.
  • Ensure compliance with company procedures, service standards, and data confidentiality requirements.

Requirements

  • Previous experience in a call centre, customer service, telecalling, or claims administration role.
  • Experience handling warranty claims, device protection plans, accidental damage claims, or insurance-related services is highly preferred.
  • Fluency in both Arabic and English (written and spoken) is mandatory.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong ability to manage challenging customer situations with patience, empathy, and professionalism.
  • Good organizational skills with the ability to multitask and prioritize workload.
  • Proficiency in Microsoft Office applications and CRM systems is an advantage.
  • UAE driving licence is preferred.

Preferred Candidate Profile

  • Experience working in consumer electronics, device protection services, insurance, warranty management, or customer support environments.
  • Strong problem-solving and follow-up capabilities.
  • Candidates currently residing in the UAE and available for immediate joining will be preferred.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Antons Recruitment Agency's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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