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Open nowFirst seen 9 hours ago

Director of Operations

anytimefitness-jasonwhite-parentaccount51 open roles

Where
Minneapolis, MN
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Your applicationOpen nowDirector of Operationsanytimefitness-jasonwhite-parentaccount · Minneapolis, MN

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This job: first seen 9 hours ago

The posting

Director of Operations – Fitness Franchise (Anytime Fitness) Anytime Fitness

Job Summary

We are seeking a dynamic and driven Director of Operations to lead our fitness franchise locations to the next level of excellence. The ideal candidate is a passionate, strategic leader who thrives in a fast-paced environment and is committed to helping people live healthier lives through fitness. This role is responsible for driving operational excellence, leading high-performing teams, scaling club growth, and ensuring a world-class member experience. You will work closely with the ownership group to grow our footprint, profitability, and impact.

Key Responsibilities

Business Growth & Leadership

  • Oversee all club operations, including performance, profitability, and execution of business strategies.
  • Lead and develop Regional Managers, District Managers, Club Managers, and Personal Trainers to achieve company KPIs.
  • Ensure financial controls, operational standards, and member satisfaction are consistently met across all locations.
  • Foster a culture of excellence, accountability, and positive energy among staff at all levels.

Club Expansion & Acquisitions

  • Identify and evaluate opportunities for new club locations and acquisitions.
  • Lead the turnaround of under performing clubs and optimize operations for acquired locations.
  • Partner with ownership on strategic decisions around expansion and capital investment.

Sales & Revenue Development

  • Drive top-line revenue by supporting and coaching teams on sales techniques and goal achievement.
  • Leverage tools such as the Anytime Fitness App, body scanners, and heart rate monitors to promote training services.
  • Implement systems to increase lead conversion, training sales, and long-term member value.

Brand & Community Engagement

  • Serve as a key brand ambassador by establishing B2B relationships and community partnerships.
  • Oversee execution of national and local marketing campaigns, community outreach, and engagement strategies.
  • Encourage innovation and creativity in lead generation and promotion efforts.

Team Culture & Performance

  • Inspire, coach, and hold teams accountable to performance metrics and company values.
  • Create a supportive, fun, and results-driven environment for team members and leaders alike.
  • Use a data-driven approach to identify performance gaps and opportunities for coaching.

Operational Oversight

  • Monitor club performance metrics using reports and club management software.
  • Ensure completion of daily operations tasks including lead follow-up, social media engagement, cleanliness, member management, and billing support.
  • Standardize and improve systems and processes to optimize the member and staff experience.

Culture Champion

  • Model and promote a positive, high-energy culture of care, encouragement, and growth.
  • Inspire your team to deliver outstanding customer service and create an environment members want to be part of — and share with others.

Job Requirements

  • Bachelor’s degree required; advanced degree or certifications in fitness or business a plus.
  • Minimum 10 years of experience in regional or district management roles within the fitness industry.
  • Proven success in growing and managing high-performing teams.
  • Certified Personal Trainer or equivalent experience strongly preferred.
  • Strong background in sales, customer service, and operational leadership.
  • Technologically proficient and comfortable with fitness and CRM platforms.
  • Flexible schedule availability (early mornings, evenings, weekends) to support teams and members.
  • Must be coachable, adaptable, and thrive in a fast-changing environment.
  • High energy, self-motivated, and passionate about health and wellness.
  • Strong leadership, communication, and organizational skills.
  • Ability to lift and move up to 50 lbs and work in an active fitness environment.

Compensation & Benefits

  • Full-time position with competitive salary, based on experience.
  • Performance-based incentives and growth opportunities.
  • Reports directly to the business owners.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, or disability status.

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