Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days ago

Commercial Operations Director

anywhere3657 open roles

Where
Remote job, Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCommercial Operations Directoranywhere365 · Remote job, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on anywhere365's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

About AnywhereNow

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights.

Our commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), and Tendfor, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms.

Position Summary

The Commercial Operations Director owns the commercial engine of the post-sale customer lifecycle, renewals, pricing, deal desk, invoicing, and order-to-cash for AnywhereNow’s SaaS portfolio. You’ll protect and grow contract value, safeguard margin, and convert earned revenue into cash, combining commercial leadership, negotiation strength, and operational rigour.

You’ll lead the renewals and revenue-operations function and personally manage and negotiate the most difficult, complex, and at-risk renewals, working across Customer Success, Sales, Finance, and Legal to secure timely, profitable outcomes and a frictionless billing experience for customers. The role is deliberately designed to balance effectiveness, efficiency, and cost across the commercial operation.

Key Responsibilities

Renewals Management & Negotiation

• Own the end-to-end renewals process, forecasting, pipeline, administration, and on-time execution across the customer base

• Personally lead and negotiate difficult, complex, high-value, and at-risk renewals, including multi-year, escalated, and competitively contested deals

• Develop renewal playbooks, negotiation strategies, concession frameworks, and save plays to de-risk and retain at-risk accounts

• Partner with Customer Success and Sales to surface renewal risk early and maximise gross and net revenue retention

Pricing, Deal Desk & Commercial Governance

• Own pricing execution, discount governance, and the deal desk for non-standard and complex commercial terms

• Review and approve quotes, price uplifts, and contract terms to protect unit economics and gross margin

• Maintain price books, packaging, and approval matrices, and ensure compliance with commercial policy

• Provide commercial modelling and deal guidance on high-stakes negotiations

Billing, Invoicing & Order-to-Cash

• Own accurate, on-time sales invoicing and the full order-to-cash cycle

• Drive billing accuracy, revenue-recognition alignment with Finance, and clean contract-to-invoice hand-offs

• Reduce Days Sales Outstanding (DSO) and accelerate cash collection in partnership with Finance

• Resolve billing and pricing queries quickly to protect the customer experience

Revenue Processes, Systems & Data

• Establish a single source of truth for renewals, contract, and commercial data

• Deliver renewal, retention, pricing, and cash forecasts and reporting to leadership

• Continuously improve process efficiency, cycle times, and cost-to-serve

Retention & Cross-functional Alignment

• Translate customer sentiment and account-health signals into proactive renewal and pricing action

• Align Sales (hand-offs, expansion), Customer Success (adoption, advocacy), Finance (rev-rec, DSO), and Legal (terms) around commercial outcomes

• Feed pricing, churn, and win/loss insight back into commercial and product strategy

Team Leadership & Operational Excellence

• Lead, coach, and scale the Commercial Operations and renewals team

• Establish and own KPIs (renewal rate, GRR / NRR, DSO, invoice accuracy, and cycle time)

• Instil a disciplined, data-driven operating rhythm balanced for effectiveness, efficiency, and cost

• Escalate only the largest strategic renewals to the COO with a clear recommendation

Core Competencies

Negotiation & Renewals Expertise

• Proven ability to manage and negotiate difficult, complex, and at-risk renewals, consistently delivering profitable outcomes. • Skilled in objection handling, concession strategy, and multi-stakeholder negotiations in high-pressure environments. • Strong track record of protecting and expanding contract value throughout the renewal lifecycle.

Commercial & Financial Acumen

• Strong understanding of key SaaS metrics, including ARR, GRR, NRR, churn, DSO, cost-to-serve, and gross margin. • Expertise in pricing strategy, packaging, discounting, and deal economics. • Ability to assess commercial decisions and clearly articulate their financial impact.

Revenue Operations & Systems

• Deep understanding of quote-to-cash and order-to-cash processes. • Proficient in CRM, CPQ, billing, subscription management, and renewals platforms. • Focused on process optimisation, automation, data integrity, and operational efficiency.

Customer-Centric Retention Mindset

• Balances commercial objectives with customer experience and long-term retention goals. • Leverages customer health indicators and voice-of-customer insights to drive proactive commercial action. • Champions a seamless billing and renewal experience as a core business objective.

Data-Driven Decision Making

• Uses forecasting, analytics, and reporting to inform renewal strategies, pricing decisions, and cash-flow optimisation. • Comfortable with commercial modelling, business cases, and scenario analysis.

Stakeholder Management & Influencing Skills

• Communicates effectively with executive, commercial, finance, legal, and customer-facing

stakeholders. • Builds alignment across Sales, Customer Success, Finance, and Legal to achieve shared commercial outcomes. • Confident and credible presence in customer-facing negotiations and strategic discussions.

Leadership & Execution

• Proven experience leading commercial operations, revenue operations, or renewals teams. • Demonstrates a strong delivery mindset with accountability for revenue growth and cash performance. • Equally comfortable operating at both strategic and hands-on execution levels.

Experience & Profile

• 8+ years in commercial operations, revenue operations, renewals, or senior account management within SaaS

• Demonstrable, hands-on track record negotiating difficult, high-value, and complex renewals and commercial terms

• Experience owning renewals, pricing / deal desk, and/or order-to-cash at scale

• Strong systems fluency (CRM, CPQ, billing / subscription platforms) and commercial modelling

• Experience leading and scaling teams in a mid-size (~€40m ARR) SaaS environment

• Commercially astute, numerate, and customer-oriented, with excellent negotiation and stakeholder skills

Success Indicators (First 12–24 Months)

• Renewal rate and gross / net revenue retention improved and predictable

• Difficult and at-risk renewals consistently secured or improved through structured negotiation

• Pricing and discount governance embedded, with margin protected on non-standard deals

• DSO reduced, and invoicing accuracy and timeliness improved

• Quote-to-cash automated, with commercial data trusted as a single source of truth

• A high-performing Commercial Operations function balanced for effectiveness, efficiency, and cost

Information Security Responsibilities

All employees are responsible for supporting and maintaining the organisation’s information security standards. This includes:

• Adhering to all applicable information security policies, procedures, and guidelines at all times

• Protecting company, customer, and partner data from unauthorised access, disclosure, alteration, or loss

• Using company systems, devices, and networks in a secure and compliant manner

• Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team

• Completing mandatory information security and data protection training as required

• Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements

Failure to comply with information security responsibilities may result in disciplinary action

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against anywhere365's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on anywhere365's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    anywhere365's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.