Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 113 days ago

Director, Customer Success

AON3D Careers2 open roles

Where
Montréal, Quebec, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, Customer SuccessAON3D Careers · Montréal, Quebec, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AON3D Careers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 113 days ago

The posting

About Us

AON3D is a venture capital-backed, Montréal-based additive manufacturing hardware, software, and materials company. Our solutions drive innovation for hundreds of businesses in 25+ countries worldwide, ranging from small businesses to multinational Fortune 500 corporations.

Our mission is to create intelligent tools that automate and optimize the additive manufacturing process, enabling anyone to manufacture high performance parts, in any material, with the touch of a button.

About The Role

AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and escalations. This is a senior leadership role that bridges commercial and technical functions, replacing responsibilities currently shared across multiple leaders. Reporting to executive leadership, this person will be accountable for building trust with strategic and at-risk accounts, driving renewal performance, and creating the operating rhythms that ensure customers receive consistent, high-quality support. The role is both strategic and hands-on — part account leader, part support operator, part technical program manager.

What You Will Do

  • Own the post-sale customer relationship for strategic and at-risk accounts, encompassing onboarding, adoption, training, support-plan value realization, and renewals.
  • Lead high-severity customer escalations across printer support, software support, field reliability, and service logistics — converting complex technical situations into clear customer communication with defined timelines and next steps.
  • Manage a technical, engineering-focused customer success team to deliver superior customer outcomes.
  • Coordinate customer training programs, including on-site sessions, retraining after operator turnover, and training bundled as part of renewal motions.
  • Lead renewals for Success Plans, software support, and other aftermarket offerings; structure commercial proposals that align customer needs with service delivery realities.
  • Define support boundaries and escalation paths for standard systems, beta systems, and issues requiring engineering engagement.
  • Maintain a customer-centric operating rhythm across Success, Applications, Software, and Engineering so internal messaging is aligned before it reaches the customer.
  • Ensure customer activity is captured in systems of record, including CRM and ticketing workflows, support history, diagnostic context, and account summaries.
  • Partner with Sales on handoff quality, expansion context, renewals, reference-ability, and executive account strategy.
  • Build and continuously improve lightweight but rigorous processes for account assignment, support handoffs, field visit follow-up, and customer communications.

What We Are Looking For

  • 7+ years in customer success, field service, technical account management, support leadership, or aftermarket operations within a capital equipment, industrial automation, robotics, manufacturing-tech environment.
  • Strong commercial instincts: proven track record managing renewals, pricing conversations, and packaging of service, training, and support offerings.
  • Technical fluency sufficient to drive triage, set expectations credibly, and communicate effectively with engineering teams — without needing to be the deepest technical resource in the room.
  • Experience handling escalations involving hardware, software, field reliability, operator training, and cross-functional root-cause investigations.
  • Demonstrated ability to create process from ambiguity: account handoffs, service plans, escalation workflows, customer notes, and team operating cadences.
  • Excellent written communication and sound judgment — particularly in determining what to communicate to customers, when to escalate, and how to keep internal and external messaging aligned.
  • Experience with CRM and support tooling (e.g., HubSpot) and cross-functional coordination platforms (e.g., Slack-based support workflows).
  • Experience with industrial 3D printing, machine tools, lab equipment, factory automation, or other technical hardware sold with ongoing service and support plans is strongly preferred.
  • Strong written and oral communication skills in English are required to effectively collaborate with teams, customers, and partners located outside Québec. French language skills are an asset.

Location and Work Model

Location: Montreal Work model: Hybrid Employment type: Full-time, permanent

Start Your Journey With Us

Apply today and join a team that is shaping the future of additive manufacturing through intelligent, high performance technologies. Not quite the right role for you? Feel free to share this posting with someone in your network who may be a great fit.

AON3D uses AI supported tools within portions of the hiring process to promote fair, consistent, and objective evaluation. Certain initial screening steps may be automated to help identify qualified candidates. If your application is declined through an automated step, you may request a human review.

We are committed to fostering a workplace where everyone feels respected, supported, and able to contribute. If you require accommodation at any stage of the application process, please contact [email protected].

Equal Opportunity Statement

AON3D is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, colour, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against AON3D Careers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AON3D Careers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    AON3D Careers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.