The posting
Service Champions, C-store
General Roles and Responsibilities:
· Promote and adhere to Shell policies and procedures to maintain a safe working environment and uphold a culture of safety awareness
· Ensure uniforms are clean and worn properly to project a positive image and demonstrate pride in representing the brand
· Provide quality service by following C-store service steps: Greet guests, check purchases, share store promotions and upsell, offer assistance, and wish customers well
· Maintain smooth day-to-day operations in the c-store by stacking, displaying, and replenishing products on shelves, monitoring product expiration dates, managing vendor deliveries, and organizing product storage
· Perform Point of Sales operations accurately, including cashiering duties and ensuring proper accounting of daily sales
· Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan
· Monitor and report low stock levels to the Shift Manager to ensure inventory is sufficiently stocked
· Maintain a clean and organized station environment by conducting daily housekeeping tasks during each shift
· Deliver high-quality service to customers in the c-store and actively engage inbuilding rapport with customers
· Follow safety protocols and work procedures to ensure a secure and efficient work environment
· Drive store revenue by promoting upselling of products to customers and maximizing sales opportunities
· Flexibility to work various shifts to support operational needs and ensure exceptional customer service throughout different times of the day
EA License No: 19C9611
R24125160 Liau Jie Si (Jess)



