The posting
Key Responsibilities
1. Service Delivery Management
- Lead the delivery of Lifecycle Support Services (LSS) in accordance with contractual obligations and SLAs.
- Ensure high availability, reliability, and performance of production systems.
- Monitor service performance indicators and drive continuous service improvements.
- Establish operational governance, processes, and service reporting.
2. Operations & Maintenance
- Oversee day-to-day application, infrastructure, and database support activities.
- Ensure timely resolution of incidents, problems, and service requests.
- Review operational procedures and maintain support readiness.
- Manage preventive and corrective maintenance activities.
3. Incident, Problem & Change Management
- Lead major incident management and escalation processes.
- Drive root cause analysis (RCA) and corrective action plans.
- Review and approve maintenance, deployment, and change requests.
- Ensure change implementations minimize operational risks.
4. Stakeholder & Vendor Management
- Serve as the primary point of contact for customers, authorities, users, and vendors.
- Manage support contracts and vendor performance.
- Conduct operational review meetings and service governance sessions.
- Provide regular updates to management and stakeholders on service performance and risks.
5. Security & Compliance
- Ensure compliance with security policies, audit requirements, and regulatory standards.
- Oversee vulnerability remediation, patch management, and cybersecurity initiatives.
- Support security assessments, VAPT remediation, and audit activities.
- Drive compliance with IT governance and operational procedures.
6. Disaster Recovery & Business Continuity
- Lead Disaster Recovery (DR) planning, testing, and execution.
- Ensure operational readiness of DR environments and recovery procedures.
- Review and enhance business continuity and resilience measures.
7. Reporting & Governance
- Prepare monthly service reports, management reports, and operational dashboards.
- Track and report SLA/KPI compliance, risks, and service improvements.
- Manage operational budgets, resource planning, and support forecasts.
Candidates who are interested can apply above. Alternatively, please send your CVs to [email protected]
Regret to inform that only shortlisted candidates will be notified.
CEI: R1988671. EA License: 14C7275



