Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 24 hours agoWe saw it 80 min after it went up

Technical Support Engineer

apexx8 open roles

Where
India - Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineerapexx · India - Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on apexx's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. apexx postings stay open a median of 5 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 24 hours ago

apexx median: 5 days open

The posting

HEADLINE:

Job Title: Technical Support Engineer Location: India - Remote Reporting to: Head of Support

OVERVIEW:

APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in Fintech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide.

We're looking for a Technical Support Engineer who thrives in a fast-paced fintech environment and is passionate about delivering exceptional customer experiences. In this role, you'll leverage your technical expertise to investigate and resolve merchant issues efficiently, ensuring the highest standards of service and support.

The ideal candidate is excited by the opportunity to join a high-growth company that is making a meaningful impact in the payments industry. You'll combine strong technical troubleshooting skills with excellent communication, attention to detail, and a customer-first mindset to help our merchants succeed.

This position is well suited to someone with experience in Technical Support, Application Support, or a similar customer-facing technical role who is looking to deepen their expertise, take on new challenges, and grow their career within an innovative and collaborative team.

WHAT YOU'LL DO:

This Technical Support Specialist will work primarily in S1/S2 shifts and the key tasks include, but not limited to:

Investigation and troubleshooting

- Identify issues and incidents using the APEXX technical incident matrix

- Perform accurate and detailed first-line investigation on all technical queries using the tools and systems available to the Support team (Grafana, Portals, Quicksight, Snowflake) as well as your own technical knowledge

- Identify routes of escalation both internally to the L2 technical teams or externally to our third-party partners based on the first-line investigation that was performed

- Provide excellent support to merchant issues and queries, and follow the issue through to resolution

Out-of-hours Incidents

- Investigate any out-of-hours incidents raised by merchants and alerts triggered by our internal monitoring system

- Trigger the incident management process and escalate to L2 for further investigation when applicable

- Prepare merchant comms and handle phone communications with merchants for incidents

Communication and teamwork

- Communicate effectively within the Support team during shift handovers and morning stand-ups

- Work closely with internal teams including Product, Implementations, and Tech

Our shifts run on the following schedule:

SHIFT 1 (S1) - 06:30AM TO 3:00PM IST SHIFT 2 (S2) - 02:30PM TO 11:00PM IST SHIFT 3 (S3) - 10:30PM TO 07:00AM IST

ABOUT YOU:

- Previous experience as a Technical Support Engineer, ideally within a startup or fintech environment, with hands-on experience working with APIs.

- Confident using ticketing and collaboration tools such as Freshdesk, Jira, Confluence, or similar platforms.

- Basic to intermediate SQL skills, with experience using databases such as MySQL, Snowflake, or Postgres.

- Familiarity with tools such as Postman, Excel, Kibana, or Grafana would be advantageous.

- Deadline-oriented and comfortable working to SLAs, with the ability to remain calm and measured under pressure when resolving incidents.

- Technically savvy, with the ability to carry out thorough first-line investigations, identify technical issues, and liaise with internal teams or partners to drive resolution.

- Strong written and verbal communication skills, with the ability to communicate clearly and concisely with merchants, internal teams, and external partners.

- Detail-oriented, with strong problem-solving, analytical, and organisational skills.

- Curious, proactive, and eager to grow, with a desire to deepen your knowledge, bring new ideas, and inspire others to contribute to the success of the Support and Operations teams.

COMPENSATION & BENEFITS:

Great people deserve great rewards. We believe in recognising the impact you make with competitive compensation and benefits that support you both at work and beyond.

Whether it's taking time to recharge, looking after your health, working from somewhere new, or investing in your growth, we've built a benefits package designed to help you thrive, because when our people do well, so does APEXX.

💰 Competitive Compensation: We offer competitive salaries that recognise your skills, experience, and the impact you make.

🏖️ Generous Time Off :Take the time you need to rest and recharge with annual leave, public holidays, and wellbeing-focused time away from work.

🌍 Work From Anywhere: Enjoy the flexibility to work remotely from eligible locations for up to 90 days per year, subject to our Work From Anywhere policy.*

❤️ Comprehensive Health Insurance: Your wellbeing matters. We provide comprehensive health insurance to help support you and your loved ones when it matters most.

🛡️ Personal Accident Insurance: Additional protection and peace of mind with personal accident insurance coverage.

👶 Enhanced Family Leave: Supporting you through life's biggest milestones with enhanced parental and family-friendly leave policies.

📈 Learning & Growth: We're invested in your development, with opportunities to learn, grow, and build a meaningful career at APEXX.

WHO WE ARE & WHERE WE ARE

APEXX is a global payment orchestration platform with teams across the UK & India, helping enterprise businesses simplify the complexity of payments. For more than a decade, we've been building technology that enables merchants to connect to the world's payment ecosystem through a single, scalable integration.

Our platform gives businesses access to 200+ acquirers, 150+ alternative payment methods, and 10+ Buy Now, Pay Later providers, helping them optimise payment performance, improve acceptance rates, and expand into new markets with confidence.

Trusted by leading global brands including Ryanair, TUI, Hotelbeds, CarTrawler, Avon, and Jet2, we're redefining enterprise payments by making them smarter, faster, and more reliable.

As we continue to grow, so do the opportunities to make an impact. Whether you're building products, solving complex engineering challenges, or supporting the teams behind them, you'll play a meaningful role in shaping the future of global payments at APEXX.

To learn more about APEXX and experience the dynamics of being part of our team, feel free to check out the provided media channels below:

LinkedIn: https://www.linkedin.com/company/apexxglobal/

Instagram: https://www.instagram.com/apexx.global/?hl=en

Main Website: https://apexx.global/

APEXX is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.

We do not accept speculative CVs or candidate profiles from Recruitment Agencies.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against apexx's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on apexx's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    apexx's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.