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Open nowPosted 43 days ago

Financial Services Consultant- Teller Banker

aplusfcu7 open roles

Pay
$19 – $29 an hour
Where
Austin, TX, US
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Your applicationOpen nowFinancial Services Consultant- Teller Bankeraplusfcu · Austin, TX, US

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. aplusfcu postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 43 days ago

aplusfcu median: 3 days open

The posting

Financial Services Consultant- Teller / Personal Banker

Job Type: Full Time

Exemption Type: Non-Exempt

Wage Amount: $19.50 hourly minimum

The primary purpose of the Financial Services Consultant I is to create an enjoyable, memorable, and impactful experience through the delivery of exceptional member service while building strong, long-term financial relationships and striving to positively impact members with each interaction. In accordance with established policies and procedures, the Financial Services Consultant I will engage in consultative conversations with members, identify their financial needs, and recommend valuable solutions to improve their financial well-being and quality of life. This entry level position is a great way to start your financial services career!

Member Consultation

  • Engage in meaningful consultative conversations, uncovering members’ needs and recommend products and services to improve their financial lives.
  • Embody sincere empathy and display a deep passion for helping members achieve their financial goals.
  • Assist members and prospective members with opening/closing deposit products and services.
  • Recommend lending products/services and assist members with loan applications through video lending or refer to a branch lender.
  • Identify and refer investment opportunities to A+ Wealth Management.

Financial Transactions

  • Process financial transactions and service requests.
  • Operate, maintain, and balance a cash drawer.
  • Assist members with disputes and fraudulent transactions.
  • Perform updates to members’ accounts (including but not limited to ownership changes, adding/removing beneficiaries, changes of address, etc.).
  • Assist members with Safe Deposit Box entry (where applicable).

Branch Support

  • Meet or exceed goals to support branch growth and the overall member experience.
  • Perform or assist with vault teller responsibilities (balancing, buy/sells, and cash recycler management).
  • Assist with the loading of ATMs (where applicable).
  • Perform or assist with daily branch tasks (including but not limited to opening/closing duties, prepare outgoing currency shipment, etc.).
  • Participate in branch meetings and trainings.
  • Assist other branch locations as needed.
  • Maintain knowledge of credit union products/services and policies/procedures.
  • All other duties as assigned.

Community and Business Development

  • Volunteer to participate in business development and community events.
  • Represent the A+FCU brand and mission within the communities we serve; observe the highest standards of professionalism at all times.
  • Deepen relationships at community/business development events by recommending A+FCU products and services.

Compliance

  • Adhere to all A+FCU policies and procedures.
  • Maintain adherence and compliance to all laws, rules, regulations, and internal controls.
  • Complete required regulatory training as assigned.

Education and Experience

  • High school diploma or G.E.D. equivalent required.
  • Six months’ work experience required (personal banker, sales, and/or teller experience preferred).

Knowledge, Skills & Abilities

  • Strong interpersonal skills, including the ability to demonstrate empathy, compassion, and understanding of others.
  • Demonstrate and utilize professional communication skills, both written and verbal.
  • Strong attention to detail and ability to follow-through on assigned tasks.
  • Ability to work independently and as part of a team, with the flexibility to adapt to change.
  • Strong time management and organizational skills.
  • Basic knowledge of math/computer skills.
  • Microsoft Office Suite product knowledge preferred.
  • Must have the ability to travel between branch locations (as assigned). Floater branch – at least 25% of the time. Non-Floater branch – at least 5% of the time.

Physical Requirements

  • Must be able to stand for long periods of time.
  • Part-time team members must have the ability/stamina to work at least 28 hours per week.
  • Full-time team members must have the ability/stamina to work at least 40 hours per week.
  • Will frequently reach, bend, stoop, carry, finely manipulate and key in data.
  • Must be able to engage in problem-solving skills to help identify and resolve member issues.
  • Must be able to communicate extensively through in-person, e-mail, written, and telephone communications.

Decision-Making Capabilities

  • Types of Decisions requiring supervisory approval: Exceptions outside of role limits, legal questions, and situations outside A+FCU policies and procedures.
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