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Open nowPosted 2 days ago

Control Room Lead

apoconsult-solutions2 open roles

Where
Nairobi, Kenya
Work mode
On site
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Your applicationOpen nowControl Room Leadapoconsult-solutions · Nairobi, Kenya

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. apoconsult-solutions postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 2 days ago

apoconsult-solutions median: 11 days open

The posting

About the Role

Our client, a leading holistic security services provider in the East African Region, is seeking a Control Room Lead to be responsible for the overall leadership and management of the 24/7 Control Room, Mobile Response Teams (MRT), alarm monitoring, and response operations.

The role serves as the central point of operational command and coordination, ensuring effective monitoring, timely alarm verification and escalation, rapid deployment of response resources, effective management of security incidents, and adherence to agreed Service Level Agreements (SLAs).

📍 Location Note: This role is based in Nairobi, Kenya. 📅 Deadline: 7th November 2026

Key Responsibilities: • Provide overall leadership and oversight of the 24/7 Control Room • Oversee continuous monitoring of client alarm systems and ensure alarms are promptly acknowledged, verified, escalated, and acted upon • Provide operational oversight of Mobile Response Teams (MRT) and ensure appropriate deployment • Ensure rapid and effective response to alarms, security incidents, and emergencies • Act as central operational coordination point during significant incidents and emergencies • Monitor availability and utilization of MRT and response vehicles • Ensure delivery of Control Room and alarm monitoring services in accordance with SLAs • Ensure effective utilization of alarm monitoring, CCTV, GPS tracking, dispatch, and incident management systems • Ensure compliance with company policies, SOPs, and regulatory requirements • Lead, coach, and develop Control Room, alarm monitoring, and MRT/Response teams

Qualifications: • Bachelor's Degree in Security Management, Criminology, Business Management, Emergency Management, Information Technology, or a related discipline • Desirable qualifications may include Security Management certification, Incident/Crisis Management training, Emergency Response Management, Occupational Safety & Health training, or Business Continuity Management

Experience: • Minimum 7-10 years' experience in security operations, Control Room, command center, alarm monitoring, or response operations • Minimum 3-5 years in a supervisory or management capacity • Demonstrable experience managing 24/7 operations, security incidents, and response teams • Experience with alarm monitoring, GPS/fleet tracking, CCTV, or incident management systems is advantageous

How to Apply: Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted.

ApoConsult Solutions is an equal opportunity recruitment agency.

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