The posting
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About BOX
Broker Online Exchange (BOX) is the largest and most flexible retail energy network in the country and was recently rated #225 on the Inc5000™List of Americas Fastest Growing Companies as well as #39 on the Entrepreneur 360™ List of America's Best Privately-Owned Companies.
About You
As an Account Manager Associate at Broker Online Exchange, you will be a part of our sales team. You will manage brokerage partners and advisors, building strong relationships with these partners, and assisting them with everything they need from pricing and contracting to helping aspiring partners learn the industry. You will become an expert in the deregulated energy market and develop partnerships, increasing business revenue. This role is ideal for someone who thrives in a fast-paced, client-facing environment, and is a proactive initiator.
What you'll do and how you'll have an impact
- Build and identify a high-performing broker portfolio by executing targeted outreach via cold calls, emails, and LinkedIn InMails then onboarding them effectively, and supporting their long-term success.
- Own the day-to-day management of your broker accounts, ensuring all tasks required to support, price, and close new business are completed accurately and on time.
- Serve as the primary point of contact for partner brokers, providing proactive support, guidance, and expertise to help them win and retain customers.
- Support the pricing and contracting process, helping brokers structure competitive deals, gather customer information, and navigate supplier requirements.
- Build strong relationships with internal and external stakeholders, communicating with clarity, confidence, and professionalism.
- Develop a strong understanding of suppliers, products, pricing structures, and broker operations, becoming a trusted resource within the indirect sales channel.
- Identify new business opportunities within your assigned accounts, analyzing trends, uncovering growth potential, and contributing to revenue through partner success.
- Assist with special projects that enhance operational efficiency, improve partner experience, or support departmental initiatives.
- Maintain organized, detailed records in a fast-paced environment, tracking deal progress, broker activity, and overall account health.
- Become proficient with internal software tools and platforms, using them to streamline workflows, support brokers, and ensure seamless operations.
- Collaborate cross-functionally with internal teams, including operations, pricing, and supplier partners, to deliver a smooth experience from initial quote to completed contract.
- Participate in occasional travel, meetings, or hosted events to strengthen partner relationships and deepen market understanding.
- Grow your career in Account Management, gaining the experience and exposure needed to advance into more senior roles as the department continues to expand.
What We're Looking For
- Bachelor’s degree in Communications, Sales, Marketing, Business Administration, or a related field (or equivalent practical experience).
- 1+ year of experience in Sales Support, Account Management Support, Business Administration, or a similar office-based role.
- Highly organized, detail-oriented, and self-motivated, with strong administrative and follow-through skills.
- Positive, professional, and supportive attitude, with the ability to create an encouraging environment for partners and peers.
- Excellent verbal and written communication skills, with the confidence to interact effectively with brokers, suppliers, and internal teams.
- Strong relationship-building abilities, capable of fostering trust, credibility, and long-term partnerships.
- Proven ability to manage multiple tasks and priorities simultaneously, while maintaining accuracy and responsiveness in a fast-paced environment.
- Quick learner with the ability to adapt to new tools, processes, and evolving business needs.
- A sense of ownership and accountability, consistently ensuring assigned responsibilities are completed on time and to a high standard.
- Comfortable working in a small, collaborative team, contributing to a supportive and high-performance culture.
- Proficiency in Microsoft Office Suite, especially Excel, with the ability to organize data, track activity, and support operational processes.
Work-Life Balance
Broker Online Exchange, an AppDirect Company, is committed to fostering a healthy work–life balance that supports both individual performance and strong team collaboration. Our organization has continued to evolve with resilience, creating an environment where employees can thrive professionally while maintaining flexibility in their personal lives.
At BOX, we embrace a hybrid work model that balances in-person teamwork with remote flexibility.
- In-office collaboration: Monday, Tuesday, and Wednesday
- Work-from-home flexibility: Thursday and Friday
This structure allows us to maximize the benefits of face-to-face communication, team building, and shared culture during the first half of the week, while offering employees the flexibility and convenience of working remotely to close out the week.
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting [email protected].
#LI-Hybrid
