The posting
About the company
Appdome's mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work. Appdome provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, and anti-bot implementations, configuration-as-code ease, Threat-Events™ threat-aware UI/UX control, ThreatScope™ Mobile XDR, and Certified Secure™ DevSecOps Certification in one integrated system.
With Appdome, mobile developers, cyber, and fraud teams can accelerate delivery, guarantee compliance, and leverage automation to build, test, release, and monitor the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipelines. Leading financial, healthcare, m-commerce, consumer, and B2B brands use Appdome to upgrade mobile DevSecOps and protect Android & iOS apps, mobile customers, and mobile businesses globally. Today, Appdome's customers use the platform to secure over 50,000+ mobile apps, with protection of over 1B mobile end users projected.
Description
We are seeking a seasoned, results-oriented Customer Success Manager to own enterprise relationships in Brasil. In this role, you will drive retention and growth across a high-ARR portfolio by building trusted, executive-level relationships, aligning Appdome's mobile cyber defense capabilities to each customer's security and business objectives, and leading complex renewals and expansions to successful outcomes.
Beyond managing your own book of business, you will help raise the bar for the wider Customer Success organization — mentoring peers, shaping best practices, and serving as a subject matter expert across Appdome's full platform. The ideal candidate is a strategic, proactive communicator with strong interpersonal skills and a solid technical foundation, who thrives managing sophisticated, multi-stakeholder enterprise accounts and sales cycles in a fast-moving environment.
Responsibilities
- Own and grow a portfolio of Appdome's enterprise accounts in Brasil, consistently expanding portfolio ARR through renewals, upsell, and cross-sell.
- Build and sustain trusted relationships across all levels of the customer organization — from technical team members to C-suite and VP-level executives — understanding their business objectives, decision-making processes, and budgeting cycles, and staying connected as organizational changes occur.
- Lead strategic account planning, executive business reviews (EBRs/QBRs), and success plans that tie Appdome's roadmap to measurable customer outcomes.
- Drive expansion pipeline creation and close expansion sales each quarter, identifying and qualifying opportunities that align with each customer's strategic security goals.
- Manage timely, complex, multi-stakeholder renewals, maintaining the exceptionally low churn rate that defines the portfolio.
- Serve as a subject matter expert across the full Appdome platform, introducing new products, AI-driven defenses, and solutions across your customer base and driving adoption.
- Collaborate closely with Sales, Product, Enablement & Onboarding, and Service Delivery teams to deliver exceptional value and a seamless customer experience.
- Act as a strong advocate for your customers, leading escalations and resolving obstacles promptly while maintaining high satisfaction and review scores.
- Travel regularly across Brasil and the broader LATAM region to meet with customers and represent Appdome at industry conferences, strengthening relationships and staying informed on market and threat trends.
- Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.
NOTE: All resumes must be submitted in English. Intermediate level of communication skills in business English is required for this role.
Appdome is committed to fair and equitable compensation practices.
The base pay range for this role is posted above. Actual compensation as well as title, are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications, among others.
The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.
Requirements
Must Have
- 5+ years of experience in quota-carrying customer management roles in a high-tech / SaaS environment, with a clear track record of accomplishment, promotion, and demonstrable quota achievement — including proven success driving expansions and upsells.
- Bachelor's degree in a related field.
- Demonstrated ability to manage complex enterprise relationships and multi-stakeholder sales cycles at the executive level.
- Proven track record managing and closing six- to seven-figure USD expansion deals.
- Solid understanding of Customer Success, SaaS, and Information Security (mobile application security highly regarded).
- Strong analytical skills, with the ability to translate data into actionable insights.
- Executive presence, with strong follow-up, communication, and presentation skills.
- Full professional fluency in Spanish and English.
- Self-learner with a tenacious curiosity, ability to multitask and work quickly.
- Successful experience in both start-up and large-company environments.
