The posting
Summary
Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn't have envisioned and now can't imagine living without. We're looking for someone ready to take the step into their first people-leadership role, to lead a newly centralised B2B Partner Onboarding team.
Description
Today, onboarding for Carrier, Distribution Centre, Original Engineering Manufacturer (OEM), and Reseller partners sits across several different teams you'll take over an established team as it's brought together into one function, and help shape how it runs going forward. This is a great opportunity for someone who thrives on being close to the work while growing their impact through leading others, bringing hands-on process and systems expertise to a people leadership role at the heart of Apple’s B2B onboarding operations.
Responsibilities
Lead an established team of process re-engineers covering Carrier, Distribution Centre, OEM, and Reseller partner onboarding, as it is brought together under one function. Consolidate onboarding work that is currently split across several teams into one clear, consistent way of working. Manage onboarding projects from initial discovery through design, testing, go-live, and early support. Work closely with IS&T and Supply Chain teams to design and roll out the systems and process changes that support onboarding. Build relationships across teams and regions so the approach to onboarding stays consistent globally, even as work gets done locally. Bring fresh thinking, lean principles, and AI automation to streamline onboarding and remove recurring bottlenecks.
Minimum Qualifications
Experience in project management with a focus on leading systems projects. Experience in process simplification and improvement, with an interest in systems, tools, and emerging technologies to maximise speed and efficiency across the supply chain. Experience managing or leading internal and external partner groups at all levels. Ability to use metrics and reporting to understand what is working, flag issues early, and support decisions with evidence. Ability to bring structure to ambiguous situations and keep things moving when the full picture is not yet clear. Communication skills with the ability to influence and align senior stakeholders across multiple regions and functions, driving consensus on complex strategic initiatives.
Preferred Qualifications
Experience leading and developing a team, with the ability to manage through periods of change and organisational transition Experience working in an Operations, Supply Chain, Customer, or Systems environment. Interest in automation and emerging technology, with a track record of finding smarter ways to approach established processes. A degree in Business Studies, Humanities, Computer Science, Information Systems, Engineering, Science, or a related discipline; equivalent professional experience will be fully considered.
Accessibility
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