Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Technical Operations Engineer & Production Support, Customer Systems

Apple5,960 open roles

Where
Sunnyvale, United States of America
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Operations Engineer & Production Support, Customer SystemsApple · Sunnyvale, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Apple's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Apple postings stay open a median of 31 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 3 days ago

Apple median: 31 days open

The posting

Summary

Customer Systems is part of IS&T and drives the technology behind Apple’s customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare’s online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

At Apple, customer experience is at the forefront of everything we do. Apple Customer systems Operations team is looking for a highly skilled and motivated CS TechOps Engineer (Technical Operations & Site Reliability Engineer) to join our operations team. In this role, you will be responsible for maintaining the reliability, availability, and performance of business-critical, globally distributed systems.

Description

If you have the desire and motivation to design and develop automation solutions to streamline system sustenance, monitoring, and operational workflows, while collaborating closely with support, engineering and business operations teams, this profile is for you. Ideal candidates will combine strong software engineering skills with a passion for operational excellence, and thrive in a fast-paced, change-driven environment focused on continuous improvement and flawless delivery.

Responsibilities

Design, build, and maintain automation solutions to streamline the monitoring, sustenance, and management of large-scale distributed systems. Develop tools and software (using Java/JEE, REST, Swift/Objective C, Python, Go, or Bash) to automate repetitive operational tasks, reduce manual intervention, and improve system reliability. Utilize AI & LLM models to gain Operations Excellence in application support. Lead the planning and execution of system health monitoring, incident response, and communication across critical global applications. Drive operational metrics tracking, KPI identification, and process improvements through coordination with support, engineering and business operations teams. Focus on operations management and demonstrate expertise in managing large-scale production outages and leading incident response. Deep understanding of production monitoring systems, log analysis, and troubleshooting, support dashboards and proficiency in scripting languages and automation tools. Lead a team of highly skilled engineers across the globe and guide their work towards operations excellence, gaining efficiency by automating their daily routine tasks. Be a problem-solver who is self-directed and capable of exhibiting deftness to handle multiple simultaneous competing priorities and deliver solutions in a timely manner. Create and maintain accurate, up-to-date documentation reflecting architecture, infra configuration, and responsible for writing justifications, training users in complex topics, writing status reports, documenting procedures, and interacting with other Apple staff and management. Provide guidance to improve the stability, efficiency and scalability of systems. Strong troubleshooting ability will be used daily. Determine future needs for capacity by closely reviewing upcoming application features and load. Continuously work with the engineering teams to improve reliability, implementing actionable monitoring framework and be part of production on-call.

Minimum Qualifications

Experience in debugging Java, JEE, REST, Swift/Objective C, Websockets and data access technologies. Experience in leading and driving operations teams for large scale mission critical applications working in a 24x7 operations and on/off shore support model Strong knowledge of Production support practices for managing web and iOS applications and passion for eliminating repetitive manual processes using automation. Experience in interpreting data from systems like Open Telemetry, Splunk and other monitoring tools.

Preferred Qualifications

Experience in using AI / LLM models to significantly improve Operations efficiency and perform tasks like model training, MCP creation or designing model utility. Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing is a plus Lead a team of highly skilled engineers across the globe and guide their work towards operations excellence, gaining efficiency by automating their daily routine tasks. Experience in strategizing and achieving operational excellence in global distributed systems. Fundamental understanding of distributed systems including: Micro services, Messaging Brokers and Versioning Understanding of the Linux Operating System, including Kernel, Memory, Process, Threads, Static / Shared Libraries, IPC, Signals. Excellent organizational and documentation skills.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $225,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline

Apple accepts applications to this posting on an ongoing basis.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Apple's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Apple's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Apple's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.