Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 hours ago

Head of Account Management

Arabic.AI

Where
Amman, Amman Governorate, Jordan
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Account ManagementArabic.AI · Amman, Amman Governorate, Jordan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arabic.AI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 12 hours ago

The posting

Job Purpose

The Head of Account Management is responsible for leading Tarjama& / Arabic.AI Account Management function, strengthening strategic client relationships, protecting and growing existing revenue, and ensuring a consistent, high-quality client experience across the portfolio.

The role sets the function’s strategy, operating priorities, performance standards, and account management practices. It leads the Account Management team in driving client retention, account expansion, upselling and cross-selling across language services and technology solutions, while ensuring robust account planning, commercial governance, and accurate forecasting.

Reporting to the Head of Service / Services Director, the role works closely with Service Delivery, Operations, Quality Excellence, Product, Technology, and other relevant functions to align client needs with delivery capability, resolve escalations, identify improvement opportunities, and contribute to the company’s commercial objectives.

Duties & Responsibilities

Account Management Strategy & Functional Leadership

• Define and execute the Account Management function’s strategy, priorities, and operating model in alignment with company objectives and the wider commercial and service strategy.

• Establish clear team objectives, KPIs, account coverage standards, performance expectations, and governance routines to ensure consistent execution across the function.

• Lead, coach, and develop Senior Account Managers and other team members, strengthening commercial capability, client management skills, accountability, and succession readiness.

• Allocate and review account portfolios, resources, and responsibilities based on client value, growth potential, complexity, and service requirements.

• Standardize account planning, client review, renewal, escalation, and reporting practices to promote consistency and scalability.

Strategic Client Relationship Management & Retention

• Oversee the management of key and strategic client accounts, ensuring strong relationships, high client satisfaction, retention, and long-term partnership development.

• Build and maintain trusted relationships with senior client stakeholders and executive decision-makers, personally engaging in strategic accounts and high-priority situations as required.

• Ensure account plans are in place for priority clients, covering client objectives, relationship maps, service performance, risks, renewal timelines, and growth opportunities.

• Oversee client satisfaction monitoring, feedback collection, business reviews, and proactive engagement to identify risks early and strengthen client loyalty.

• Lead the resolution of major client escalations and coordinate corrective actions with relevant internal stakeholders to protect relationships and business continuity.

Revenue Growth & Commercial Performance

• Own the Account Management function’s contribution to revenue retention, account growth, upselling, cross-selling, and achievement of agreed commercial targets.

• Identify and prioritize opportunities to expand client portfolios across Tarjama&’s language services and technology solutions, aligning proposed solutions with client needs and business priorities.

• Oversee account-level revenue plans, pipeline development, renewal opportunities, and commercial forecasts; challenge assumptions and ensure timely, accurate reporting.

• Guide the team on proposals, pricing, commercial terms, negotiations, renewals, and account growth strategies, escalating material exceptions for approval in line with delegated authority.

• Review account profitability and commercial performance, identify underperforming accounts or risks, and drive appropriate recovery or growth plans with relevant stakeholders.

Performance Management, Reporting & Governance

• Monitor function-level KPIs, including client retention, satisfaction, revenue growth, renewal performance, forecast accuracy, account expansion, and team productivity.

• Maintain disciplined use of Salesforce and other relevant systems, ensuring accurate account data, opportunity tracking, client activity records, forecasts, and reporting.

• Lead regular account reviews, pipeline and forecast meetings, client portfolio reviews, and performance check-ins, ensuring clear actions, owners, and follow-through.

• Prepare and present management reports and actionable insights on portfolio health, revenue performance, client risks, growth opportunities, and resource needs.

• Identify opportunities to improve account management processes, tools, reporting, and ways of working, and lead implementation of agreed improvements.

Cross-Functional Service & Client Experience Alignment

• Act as the senior coordination point between Account Management and Service Delivery, Operations, Quality Excellence, Product, Technology, and other functions to align client expectations with delivery commitments.

• Partner with delivery leaders to monitor service quality, delivery performance, client commitments, and corrective actions affecting client satisfaction or retention.

• Ensure client requirements, feedback, risks, and opportunities are communicated clearly to internal stakeholders and incorporated into service or product improvement plans where appropriate.

• Support effective handovers, scope changes, issue resolution, and renewal planning to maintain continuity throughout the client lifecycle.

Market Insight & Continuous Improvement

• Maintain awareness of client-sector developments, competitor activity, and market trends relevant to language services and technology solutions.

• Use client feedback and portfolio insights to identify emerging needs, new service opportunities, and improvements to Tarjama&’s client value proposition.

• Represent the Account Management function in relevant internal forums and client engagements, promoting a customer-focused and commercially disciplined culture.

Education, Experience & Qualifications

• Bachelor’s degree in Business Administration, Business Management, Marketing, or a related field; a relevant postgraduate qualification is an advantage.

• (10-12) experience in account management, strategic client management, enterprise sales, or commercial leadership, preferably within a technology, IT services, consulting, language services, or related B2B environment.

• Demonstrated experience leading an account management or client-facing commercial team, setting performance expectations, coaching employees, and delivering team results.

• Proven track record in managing strategic accounts, retaining clients, growing revenue, and identifying and converting upselling and cross-selling opportunities.

• Strong commercial experience across account planning, forecasting, pipeline management, proposals, pricing, negotiations, and contract renewals.

• Experience managing complex client relationships and escalations, including engagement with senior stakeholders and cross-functional internal teams.

• Good understanding of language and translation services and/or technology-enabled solutions, with the ability to understand client requirements and coordinate appropriate internal responses.

• Strong analytical, strategic planning, problem-solving, decision-making, and organizational skills, with the ability to use data to guide priorities and performance improvement.

• Proficiency in Salesforce or comparable CRM platforms and Microsoft Office applications, particularly Excel and PowerPoint.

• Excellent written and verbal communication and presentation skills in both Arabic and English.

Technical Competencies

  • Team Building & Management
  • Conflict Management
  • Time Management
  • Results Orientation
  • Influencing Others
  • Strategic Account Management
  • Commercial Performance & Revenue Growth
  • Negotiation & Contract Renewal
  • Customer Relationship Management (CRM)
  • Pipeline, Forecasting & KPI Management
  • Account Planning & Portfolio Analysis
  • Proposal, Pricing & Deal Management
  • Client Experience & Service Governance
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Arabic.AI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arabic.AI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arabic.AI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.