Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 31 hours ago

Baggage Analyst

Arajet39 open roles

Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBaggage AnalystArajet

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arajet's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 31 hours ago

The posting

The Baggage Analyst is responsible for managing the end-to-end handling of baggage irregularity cases across the Arajet network, including delayed, damaged, pilfered, and lost baggage. This role serves as a key point of contact for passengers, ensuring timely communication, efficient case resolution, and an outstanding customer experience throughout the baggage recovery process.

The Analyst works closely with airport stations, ground handling providers, and internal stakeholders to trace, recover, and close baggage claims while complying with company procedures and regulatory requirements. The role requires strong customer service skills, excellent English communication, and intermediate to advanced Excel proficiency to analyze trends, generate reports, and support continuous improvement initiatives.

Key Responsibilities

Baggage Claims Management

  • Register, monitor, and manage baggage irregularity reports from initial notification through final resolution.
  • Process cases related to delayed, damaged, pilfered, and lost baggage.
  • Utilize baggage tracing systems to locate and recover baggage efficiently.
  • Coordinate with airport stations, ground handling agents, and service providers to expedite baggage recovery.
  • Ensure all case records are accurate, complete, and updated in company systems.

Customer Service & Passenger Communication

  • Serve as the primary contact for passengers regarding baggage claims and recovery updates.
  • Provide professional, empathetic, and timely communication in both English and Spanish.
  • Respond to inquiries through email, phone, and other communication channels.
  • Manage escalated customer cases while maintaining high service standards.
  • Ensure passengers receive proactive updates throughout the recovery process.

Reporting & Data Analysis

  • Track and monitor baggage claim performance metrics.
  • Prepare daily, weekly, and monthly operational reports.
  • Analyze baggage mishandling trends and identify improvement opportunities.
  • Utilize Excel to manage large datasets, create reports, dashboards, and performance trackers.
  • Support root-cause analysis initiatives to reduce baggage-related incidents.

Compliance & Case Resolution

  • Ensure baggage claims are handled in accordance with company policies and applicable regulations.
  • Verify documentation required for compensation and reimbursement requests.
  • Support the timely processing and closure of baggage claims.
  • Maintain confidentiality and data integrity throughout the claims process.

Cross-Functional Collaboration

  • Work closely with Airport Operations, Customer Experience, Ground Handling Providers, and other operational teams.
  • Support process improvement initiatives focused on reducing baggage mishandling and enhancing customer satisfaction.
  • Contribute to service quality reviews and operational performance meetings.

Qualifications

Education

  • Bachelor's degree in Business Administration, Tourism, Aviation Management, Logistics, International Business, or a related field.
  • Equivalent professional experience may be considered.

Experience

  • Minimum of 1-3 years of experience in customer service, airline operations, baggage services, airport operations, or claims management.
  • Experience handling customer complaints and service recovery processes is highly desirable.
  • Experience within the aviation or travel industry is considered an advantage.

Required Skills

Languages

  • Advanced English (written and spoken) is required.
  • Fluent Spanish (written and spoken).
  • Additional languages are a plus.

Technical Skills

  • Intermediate to Advanced Microsoft Excel proficiency required, including: Pivot Tables. VLOOKUP/XLOOKUP. Data analysis and reporting. Charts and dashboards. Data validation and cleansing.
  • Proficiency in Microsoft Office Suite.
  • Experience with baggage tracing systems (WorldTracer or similar) is a plus.

Customer Service Skills

  • Exceptional customer service orientation.
  • Strong verbal and written communication skills.
  • Ability to manage difficult conversations with professionalism and empathy.
  • Strong conflict-resolution and problem-solving abilities.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Arajet's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arajet's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arajet's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.