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ClosedPosted 181 days ago

南京实习基地-服务策略实习生（知识方向）

arashivision/campus358 open roles

Where
Nanjing, Jiangsu, Chinese Mainland

This posting closed on 2026-10-23. 358 other arashivision/campus postings are live.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. arashivision/campus postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 181 days ago

arashivision/campus median: 2 days open

The posting

1、负责知识库内容的编写和运维，包括不限于产品&业务知识的采编、梳理优化、更新分发，赋能前线客服； 2、知识生命周期管理：包括新品发布前编写交付知识、处理知识生产需求、知识优化与冗余下架，保证客服的知识使用效率。 3、收集反馈分析数据，发掘和解决知识库的问题，并提升知识库的使用率&解决率； 4、负责和组织相关产品培训、客服培训，营造部门良好学习氛围；

岗位要求： 1、本科以上学历，中英文语言文案能力出色，英语要求6级/专八以上，语言类专业优先； 2、熟练使用运营办公软件包括不限于Office、xmind、chatgpt，会figma、ps、pr者优先； 3、具备良好的沟通能力、用户思维和用户同理心，能够站在用户的角度思考； 4、具有较强的学习能力和问题解决能力，能够独立思考和解决问题。 5、执行力强，对安排的工作能够主动推进和汇报，有所交代。 岗位亮点和吸引点 1、多元化的职责，工作不单调重复，多方面培养综合能力包括不限于写作编辑能力、问题分析能力、沟通协作能力、总结复盘能力、项目管理能力等。 2、了解前沿的AI应用在企业中的落地方案，并持续探索和创新。 3、发展空间大，熟悉公司产品和部门业务，可通往技术支持、社媒运营、FAE等。 4、工作氛围融洽，是分享&学习型的组织，能够同团队共同进步，共同创造有价值的产出。

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