The posting
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include: • Company nurse, nutritional counseling, and mental health resources • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
Under the supervision of the Premium Audit Team Manager, completes voluntary audits on less complex commercial lines accounts to include, but not be limited to, annual and canceled workers compensation and general liability policies. Verifies the accuracy of exposures, classifications and calculations provided by the insured on their voluntary audits prior to submission and final billing. This position contributes to the company’s profitability by completing voluntary audits accurately and timely, and by maintaining a high level of customer service to develop and maintain positive agent and insured relationships. Candidate will be hired at the appropriate level based on experience.
Key Responsibilities:
- Reviews voluntary audits by examining the insureds’ business payroll, subcontracted work sales, receipts, tax records, and other documents to determine the accuracy of the GL or WC exposure.
- Collaborates and communicates with the insured via email or telephone when additional information is needed on voluntary audits so that proper evaluation or risk classification can be determined.
- Maintains the highest level of customer service through the timely and accurate completion of quality voluntary audits.
- Assists insureds in a timely and professional manner via email or telephone if they have questions, concerns or need assistance completing the audit forms.
- Researches the validity of the classification codes in accordance with national, state or local regulations and/or corporate standards; identifies inconsistencies and notifies the Team Manager for change approval.
- Alerts underwriters and Team Manager of any significant exposure or classification changes discovered during the audit; thoroughly and accurately documents those changes or concerns in the policy systems.
- Collaborates with the Audit Team when planning underwriter, agent and/or insured communications about defining/explaining class code changes or significant exposure variances.
- Effectively manages disputes timely and professionally; works to resolve discrepancies within two weeks unless awaiting further documentation.
- Possesses a high comfort level with continuous learning and operating diverse software applications to ensure audit data is entered accurately and consistently.
- Maintains confidentiality about the insureds’ business payroll, tax records and other business sensitive documents / information.
- Conducts follow-up calls with agents and/or insureds to discuss or answer any questions or concerns.
- Acts with professionalism and integrity while maintaining confidentiality during the written and oral communications with internal and external customers.
- Responds to telephone and written inquiries from internal and external customers within 48 hours regarding an audit or its status. This may include, but is not limited to, audit disputes and requests to reassign a voluntary mail audit to a physical audit.
- As needed, adheres to CL Underwriting Criteria for waived audits, ensuring that an audit is conducted at least every two or three years in accordance with Waive Criteria.
- Works with the Audit Team, Team Manager and/or IT department to report any audit system defects or system changes that help streamline the audit process.
- Identifies continuous improvement opportunities to help improve and ensure that the audit process is performed consistently to ensure overall product quality and professional customer experience.
Key Requirements:
- Bachelor's degree in Accounting, Finance, Business Administration or other equivalent work experience. Years of experience may be considered in lieu of a college or other formal degree.
- 1 to 5 years of business experience in financial or equivalent roles. Knowledge of, or experience in, Premium Audit or Commercial Lines Underwriting preferred.
- Demonstrates basic to intermediate competency in Microsoft Word, Excel and Outlook.
- Demonstrates competency in business writing and mathematics to produce letters, memos and emails, and to calculate figures, sums, discounts, interest, commissions, proportions, etc.
- Demonstrates a curious, continuous improvement, problem solving and growth mindset.
Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $60,000 to $75,000 Premium Auditor I and $80,000 - $88,000 Premium Auditor II based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.
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