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Open nowFirst seen 4 days ago

I- Call Center Attendant

Arbete195 open roles

Where
Kuwait City, Kuwait
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Your applicationOpen nowI- Call Center AttendantArbete · Kuwait City, Kuwait

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Position name : Call Center Attendant

One of our clients in the restaurant & hospitality industry-a fast-growing, chef-driven café group is looking for a Call Center Attendant to steer its next phase of expansion. Operating a portfolio of company-owned locations and a central production kitchen, the brand delivers elevated Mediterranean-Italian fare, signature desserts and specialty coffee to a rapidly growing guest base.

Location: Kuwait

Years of Experience: 1-2 years of experience in call center or customer service, preferably in F&B or retail.

Education:High school diploma or equivalent; diploma/degree in customer service or IT is an advantage.

Department: Customer Service / Sales Support

Reports To: Call Center Supervisor / Operations Manager

Notice Period: Immediate joiners or a maximum one-month notice period.

Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.

https://www.arbetecareers.com/Candidate-Portal

POSITION SUMMARY The Call Center Attendant is responsible for handling incoming calls, customer inquiries, delivery orders, and service requests for the Restaurant. The role ensures accurate order-taking, professional customer communication, and smooth coordination with branches and delivery teams. The Call Center Attendant plays a key role in enhancing customer satisfaction and ensuring prompt and efficient service.

JOB DESCRIPTION

1. Customer Service & Communication

  • Answer customer calls in a professional, friendly, and timely manner.
  • Provide menu information, promotions, and product details clearly to customers.
  • Handle customer inquiries, complaints, and requests, ensuring proper follow-up.
  • Escalate unresolved issues to the supervisor or relevant department.

2. Order Management & Accuracy

  • Take delivery, pickup, and catering orders accurately through the POS/call center system.
  • Verify customer details, order items, quantities, and special requests.
  • Confirm order totals, delivery times, and payment methods.
  • Communicate order information to the correct branch or delivery team promptly.

3. Coordination With Branches & Delivery Teams

  • Coordinate with branch supervisors to ensure order availability and preparation.
  • Assist delivery riders by providing correct customer details and locations.
  • Follow up with branches on delayed or pending orders to avoid customer dissatisfaction.

4. Customer Experience & Retention

  • Maintain a positive and helpful attitude to enhance the customers experience.
  • Suggest add-ons, promotions, and recommended items to increase sales.
  • Track frequent customer concerns and report trends to management for improvement.

5. System & Data Accuracy

  • Ensure all orders are entered correctly into the system without errors.
  • Update customer information when needed (contact numbers, addresses, notes).
  • Handle cancellations, modifications, or refunds according to company policies.
  • Maintain logs and records of customer interactions, complaints, and escalations.

6. Adherence to Policies & Procedures

  • Follow call center scripts, standards, and professional communication guidelines.
  • Maintain call quality, speed, and accuracy targets as assigned.
  • Protect customer data and follow confidentiality rules.
  • Comply with company service standards and performance requirements.

QUALIFICATIONS & REQUIREMENTS

  • Strong communication skills in English (Arabic is an added advantage).
  • Good knowledge of POS systems, delivery platforms, and call center software.
  • Ability to work under pressure and handle high call volumes.
  • Customer-focused attitude, patience, and problem-solving skills.

PERSONAL COMPETENCIES

  • Excellent Communication Skills
  • Customer Service Orientation
  • Patience & Professionalism
  • Multitasking Ability
  • Time Management
  • Attention to Detail
  • Positive Attitude & Team Spirit

Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.

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