The posting
🚀 Challenge the Impossible About Beyond Gravity Beyond Gravity, headquartered in Zurich, Switzerland, is the first space company to combine a startup mindset, agility, speed and innovation with decades of experience and proven quality. Approximately 1800 employees at 12 locations in six countries (Switzerland, Sweden, Austria, USA, Finland and Portugal) develop and manufacture products for satellites and launch vehicles with the goal of advancing humankind and enabling the exploration of the world and beyond. Beyond Gravity is the preferred supplier of structures for all types of launch vehicles and a leading provider of selected satellite products and constellation solutions in the New Space sector. More information at: www.beyondgravity.com Our Crew The Onsite IT Specialist will be part of the IT Service Desk and Field Service Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationship across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant, and operational. It will work in close collaboration within the Beyond Gravity Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time to Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets.
This role will be a key part of the Service Delivery Team, ensuring our technology solutions and in life Service & business processes are fully aligned and contribute to the vision and strategic direction of the organization.
Your Mission Serve as the first point of contact for the end users seeking for technical assistance over the phone or ticket. Perform remote troubleshooting through diagnostic techniques and pertinent questions for Windows-based user applications.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
User management - permission management of several systems.
Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs.
Assisting the support staff of other service-providers. May require some staggered shifts. Other duties may be assigned.
Your Story Must’s: Completed technical education with a focus on IT or equivalent work experience.
Years of experience: Intermediate, typically 2 to 5 years of applied skills and experience.
Work experience in a similar role with a focus on technical support and help desk.
Good knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP….) and server landscapes, Soft- und Hardware, AD, Client-Infrastructure.
Knowledge of Windows Client and Server operating systems and MS Office.
Familiarity with iOS, and Android operating systems to provide best-effort support to End users using related devices.
Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues
Solution oriented approach and team player
High operational readiness, problem-solving competence, and proactivity
Excellent English and Swedish
Distinctive service and customer orientation
Teamwork, experience in working with remote teams, communication skills with internal and external stakeholders.
Ability to utilize provided knowledge article to resolve issues with specific applications/knowledgebases.
Customer-facing “soft skills” including strong verbal and written communications.
Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Acts as an informed team member providing analysis of information and limited project input.
Evaluates unique circumstances and makes technical and procedural recommendations.
Nice to have’s: CompTIA A+ certification
ITIL certification
Why Beyond Gravity? Work in a growing high-tech company with career opportunities both locally and internationally Be part of a dedicated team with the ambition to redefine space! Wellness allowance via the benefits portal Epassi In Linköping, we have experienced and skilled staff and a diverse management team
🌌Are you ready for lift-off? Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. We‘re actively reviewing candidates and will promptly select the ideal fit for our team. Please submit your CV in English. For questions regarding the recruitment process, please contact: Catarina Rio | | [email protected] Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories. Applications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.
