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Open nowPosted 13 days ago

First Response Administrator

Arc Legal Group

Where
Colchester
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Your applicationOpen nowFirst Response AdministratorArc Legal Group · Colchester

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arc Legal Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 13 days ago

The posting

We’re Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global AmTrust Financial group, we have more than 20 years’ of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service. In particular, we are one of the leading providers of legal insurance in the UK.

We are looking for a First Response Administrator to join our busy team in Colchester.

The First Response Administrator will be the first point of contact on behalf of the business dealing with a wide variety of calls, web chats and emails from our clients and customers.

Day to day activities:

  • Answer calls within contractual service level agreements, directing callers to appropriate people and resolving questions and issues.
  • Action emails and deal with correspondence within service level agreements.
  • Handle customer inquiries both telephonically, email and web chat in a courteous and helpful manner and ensure that all information is obtained and communicated correctly.
  • Sign post customers to relevant departments calmly and professionally.
  • Understand and embrace the concept of “excellent customer service”

Strong customer service skills are essential, a background in Insurance Claims would be an advantage, but is not essential, as full training is provided. Candidates possessing a strong work ethic and the attitude to learn and develop will do well here.

For more information, click here for the job description.

To show your interest, submit your CV and we will be in touch.

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  1. A CV for this posting

    Written against Arc Legal Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arc Legal Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arc Legal Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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